Sr. UX Lead • LinkedIn Top Voice in UX

Nobody wakes up hoping to finally fill in a form that day. Forms have a bad reputation, and rightfully so. Too often they're confusing and inaccessible — with awkward validation, generic error messages and CAPTCHAs disguised as crosswalks and fire hydrants.
But forms are everywhere — in onboarding, configuration, data entry, complex workflows — and their UX directly impacts user’s success, failures, retention and business outcomes. So let's fix them for good!
In this 4.5h workshop, we’ll cover:
How people fill in forms (B2C, B2B, Enterprise)
Form layout, multi-column, density
Input UX, required vs. optional
Checkboxes, radios, preselection
Multi-select vs. combobox vs. listbox
Branching, conditionals, lists, arrays
Bulk editing and importing
Conditional fields, disabled buttons
Hidden vs. disabled vs. read-only
Live vs. late validation, overrides
Error messages, access recovery
Undo vs. confirm, cancel UX
Authentication UX, passkeys, CAPTCHA
Accessibility guidelines
That's what you should be expecting:
🔴 Live, practical 4h session
🪴 Real-life examples and case studies
👫 Dedicated Q&A time for your questions
🔬 Video recording, slides, resources
🏅 Well-deserved certificate for your hard work
A focused 4h 30mins deep-dive into practical design patterns for complex forms — to appy to your work right away.
What UX research tells us about how people navigate and scan complex forms, scanning patterns, expectations, autopilot mode
How people actually fill in forms, mental models, copy-paste behavior, autofill vs. prefill, virtual keyboards, frequent points of failure
Frequent blockers and frustrations that cause errors, reduce accuracy and slow down successful form completion
How to structure single-page vs. multi-page forms, conditional sections, progress indicators, back and forward navigation, auto-saving
Input fields UX: width, grouping, required vs. optional, placeholders, labels, hidden vs. disabled vs. read-only
Checkboxes, radios, multi-select vs. combobox vs. listbox, hidden troubles with preselection and disabled buttons, button layout
Branching forms, conditional fields and dropdowns, when to show, hide, disable, read-only fields, and how to communicate state changes
Repeating field groups, dynamic lists and arrays, reordering, accessible drag-n-drop, keyboard navigation
Getting bulk import, editing and upload right: with preview, sandboxing, mapping, repair, rollback, flagging inconsistencies and errors
When and where to validate: live vs. late vs. on-submit, with use cases for each, and when to allow users to override validation
How to write and show error messages to maximize recovery — inline, summary, contextual error patterns, error summaries
How to deal with conflicting field states, third-party errors, partial saves, undo vs. confirm and cancel UX
Hidden accessibility troubles with placeholders, preselection, auto-formatting, tooltips and disabled buttons — and how to address them
How to design accessible authentication with passkeys/2FA, how to avoid lock-outs and frequent log-outs, CAPTCHA alternatives
Accessibility considerations in light of European Accessibility Act (EAA), forgiving inputs, smart defaults, cognitive accessibility
Scanning patterns, mental models, autopilot behavior, autofill vs. prefill, frequent blockers and frustrations that cause errors and reduce accuracy in B2C, B2B and Enterprise.
Single vs. multi-page forms, progress indicators, required vs. optional, labels, placeholders, tooltips, checkboxes, radios, multi-select vs. combobox, preselection, disabled buttons.
Get your coffee, tea, water, snacks and everything in-between!
Conditional fields, dependent dropdowns, dynamic lists, reordering, accessible drag-and-drop, bulk editing and import with preview, mapping, sandboxing and rollback.
When and where to validate: live vs. late vs. on-submit validation, error messages UX, conflicting states, partial saves, undo vs. confirm and cancel UX.
Get your coffee, tea, water, snacks and everything in-between!
Frequent failures with placeholders, auto-formatting, tooltips, disabled buttons. EAA implications, accessible authentication, CAPTCHA alternatives and cognitive accessibility.
Next steps, resources, templates and time to answer any questions you might still have.

20 years of experience • Senior UX Advisor @ EU Parliament • Speaker • Smashing



Product and UX designers working on complex products — SaaS, enterprise software, internal tools or multi-step flows
Design and UX leads shaping decisions about effective form design to minimize mistakes and maximize accuracy
Front-end engineers and design engineers who implement forms and want to get UX, interaction and accessibility right from the start

Live sessions
Learn directly from Vitaly Friedman in a real-time, interactive format.
Lifetime access
Go back to course content and recordings whenever you need to.
Community of peers
Stay accountable and share insights with like-minded professionals.
Certificate of completion
Share your new skills with your employer or on LinkedIn.
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A dedicated cohort with a custom schedule and curriculum, tailored to your team.
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USD