Agentic AI

Coding with AI

AI Workflows

Claude Code

OpenClaw

Vibe Coding

AI Evals

AI Transformation

RAG & Search

AI for PMs

AI for Engineers

AI for Designers

AI for Marketers

AI for Founders

Product

Product Sense

Product Discovery

User Research

Prototyping

Growth

Analytics

Tech Foundations

Strategy

Influence

Leadership

Career Growth

Engineering

Machine Learning

LLM Ops

Context Eng

Security

System Design

Design

Figma

Design Systems

Visual Design

Design Strategy

Marketing

Automation

Content Marketing

Demand Gen

Go-to-Market

Product Marketing

Positioning

Social Media

Brand

B2B Marketing

SEO & AEO

AI for Leaders

AI Governance

Communication

Management

People Operations

Exec Presence

Storytelling

Goal-setting

Personal Brand

Founders

Fundraising

More

Everyone

Operators

Data Scientists

Business Analysts

User Researchers

Customer Success

Project Managers

HR Professionals

Sales People

Lawyers

Finance

Investors

Real Estate

Educators

Creators

In this course, students will gain hands-on experience designing and deploying intelligent automation solutions tailored to real-world challenges. You'll master the fundamentals of AI, automation platforms, and prompt engineering, enabling you to build custom tools like research assistants, Slack bots, and content engines—all without requiring coding skills. By the end, you’ll have the expertise to streamline workflows, save time, and unlock new levels of productivity, empowering you to stand out in your field and drive meaningful impact in your organization.

Transform into an automation expert, building AI-driven tools to boost efficienc

Course syllabus

Wednesdays

Learn from the class and try building the module out on your own. Copy the blueprint.

Weekly projects

Course schedule

Business professionals looking to streamline workflows, save time, and enhance efficiency using AI-driven automation tools.

Marketers and sales teams aiming to automate research, lead generation, and personalized outreach without writing code.

Tech enthusiasts eager to learn AI fundamentals and build intelligent tools for productivity and innovation in any industry.

Who is this course for

What you’ll get out of this course

Learn how to create intelligent automation tools, from chatbots to web scrapers, tailored to your needs. These tools will help you streamline workflows, eliminate repetitive tasks, and save countless hours, enabling you to focus on high-impact activities.

Build custom AI tools like bots, scrapers, and responders to automate workflows and save hours of manual effort.

Gain in-depth knowledge of how to design and optimize prompts for large language models (LLMs). You’ll learn to harness AI’s full potential to create tailored, context-aware solutions that enhance your workflows and deliver precise, actionable results.

Master prompt engineering and LLM basics to design smarter, more efficient AI-powered solutions for any challenge.

Dive into platforms like Make.com and Zapier to create seamless automation workflows. You’ll learn step-by-step how to integrate AI, tools, and data sources without coding, boosting your technical confidence and problem-solving skills.

Hands-on experience with automation platforms like Make.com, enhancing your skillset without the need for coding expertise.

Turn your creative visions into reality by building practical AI-powered solutions. From automating research to crafting content workflows, you’ll unlock the ability to innovate, increase productivity, and position yourself as a leader in your field.

Transform ideas into tools that boost productivity, streamline tasks, and empower you to lead innovation in your industry.

Master automation & AI to build tools like research bots & content engines, boosting productivity & streamlining workflows—no coding needed!

Jeff Ignacio

Head of GTM Operations, Keystone AI

Cohort 1

Cohort 2

How CS Teams Can Use AI to Run Better Customer Meetings

Chad Horenfeldt

Chad Horenfeldt is a trusted customer success leader with 20+ years in SaaS.

Using AI prompting to leverage proven frameworks to understand your customers and attain their trust.

How to use AI to prepare for customer meetings strategically

Use AI to lead meetings with clear priorities. Leverage strategic questions to uncover essential details & drive action.

How to use AI to lead higher-quality customer conversations

Create a structured, AI-driven assessment to improve your meeting performance and uplevel your CS game.

How to use AI to evaluate meeting quality

Build AI Agents That Convert Support Tickets into Sales

Sara Davison

Co-Founder at AI Build Lab, Founder at Maivenly

Tyler Fisk

Co-Founder at AI Build Lab

Learn how to build an AI agentic workflow that turns support conversations into moments of conversion.

Design an Agentic Workflow that Converts

Discover how to write prompts and workflows that guide AI agents to detect customer needs.

Build Intelligent System Instructions

AI agents resolving issues while identifying upsell opportunities—and ensuring the customer feels supported.

Implement Contextual Selling Without Being Pushy

Learn how to implement evaluation metrics (Evals) to track performance, measure success, and improve outputs.

Optimize with Evals for Better Outcomes

Scale Your CS Team with Reusable AI Workflows

Kate Reed

Founder, MAKR Ventures

Use Agent.ai MAKR agents to prepare agendas, questions, and summaries before CS meetings.

Standardize meeting prep workflows

Apply Gemini Gems to surface churn indicators and account risks from customer data.

Spot churn risk earlier

Use reusable agents to generate clear follow-ups teams can send right after calls.

Automate follow-ups that stick

How I Use AI to Track User Sentiment Across Tools

Kate Lovejoy

10+ yrs startup ops; taking AM orgs 0→$50M. Now building w/ AI

Linda Mutricy

10 years automating internal Ops workflows; AI software engineer for CPG brands

Move beyond experimentation and build real AI workflows that save time and create tangible impact.

Go from AI curious to AI implementer

Get the exact process I used to summarize customer insights across Slack, Intercom, and call transcripts—using AI.

Build your own automated insight digest

Learn to use AI to handle repeatable work so you can focus on strategic, high-impact tasks.

Scale yourself without hiring

Using AI in Non-Technical Roles

Founder at Crafty Crow

Learn which repetitive processes can be enhanced with AI today, balancing automation and human oversight.

Identify automation opportunities in your workflows

Prioritize building AI solutions with the highest ROI, maximizing impact and minimizing technical complexity.

Optimize for business impact

We'll walk through a live non-technical prototyping session easy enough to follow for complete beginners.

Get comfortable with prototyping

Every participant will receive prompt templates that get results and tips on how to prompt more effectively.

Master AI prompting for higher-quality outputs

How CSMs Stop Churn Before Renewal

Astrid Malone

Tech Sales and Customer Success • Ex-CB Insights • SV Academy, CourseCareers

Identify seat and frequency gaps early, so you can course-correct before renewal turns into a negotiation.

Why churn happens in slow motion in B2B SaaS

Learn the 3 things to confirm on every call: why usage is low, who owns adoption, and the next working session.

Stop Calls That End in Agreement But No Action

Get a practical 30-minute working session framework that drives real product adoption

How to run working sessions that change usage behavior

Crushing customer support with WhatsApp automations

Harold Dijkstra

AI Agent Builder Bootcamp

Brian Stieve

Learn how to use Zapier to connect WhatsApp with your customer service and sales tools

How to connect WhatsApp to your other business tools

Create automations that take care of routine support tasks while you focus on growing your business.

Automate repetitive customer support tasks

Set up response and routing systems that reduce wait times and improve customer satisfaction

For Customer Success

Cohort-based courses

Free Lightning Lessons