AI for Customer Support Teams: Faster and Kinder

Aki Wijesundara

AI Advisor | Google AI Accelerator Alum

Manu Jayawardana

AI Founder | Co-Founder & CEO at Krybe

Cut reply time without losing your brand voice — as a whole team

Your support team already has Claude access - but they're using it like a search engine, not a coworker. It sits in a browser tab while the real work, the ticket replies, the knowledge lookups, the same answers retyped a hundred times, still happens by hand. In four hours, on your team's own real tickets, that changes.

The math: teams that adopt AI properly run 25.1% faster on AI-suitable tasks - about 2.5 hours back per person, every week - which compounds into a 5.3× annualized ROI (Harvard Business School × BCG; U.S. BLS labor data). Break-even is ~28 minutes saved per person per week.

Proven on real teams. The same shape of session we ran for Modern Health, where Product, Ops, Design and Engineering each shipped a working build on their own data in a single day; MPB, 5× faster listing throughput; and Type B Digital, operator output lifted 2.5×.

One date, your whole team. Bring two people or twenty, no cap on numbers. Nobody experiments alone - everyone walks out on one setup and one shared way of working. Ship warm, on-brand replies in a fraction of the time - together.

Exact date and time are confirmed after enrolling. Questions first? Email us or book a call here.

What you’ll learn

Your team answers faster and kinder, with an AI knowledge assistant trained on your own help docs.

Build a knowledge assistant on your own help docs and policies
Get accurate answers with the source, not made-up replies
Keep the assistant current as your product and docs change

Draft warm, on-brand replies in a fraction of the time
Handle common tickets with a workflow instead of from scratch
Free your team to spend more care on the hard cases

Spot the questions that come up again and again
Turn repeat tickets into better docs and fewer contacts
A shortlist of the next support tasks worth automating

Workshop agenda

Before the day: Discovery call (1 hour, free)
We meet your team, look at your help docs and busiest tickets, and tailor the day to your tools and tone.
Hour 1: Where AI helps support
The mental model for support AI, where it speeds you up, and where a human still has to answer.
Hour 2: Build your knowledge assistant
We point AI at your own help docs and build an assistant that answers from your real content, live.
Hour 3: Faster, kinder replies
Build reply workflows that draft warm, on-brand answers and keep your team in control of the send.
Hour 4: Capstone build
Each agent solves a real ticket with the new workflow, then shares it with the room.
After the day: Office hour
A follow-up session to unblock the team as they put the assistant into the live queue.

Learn directly from Aki & Manu

Aki Wijesundara

Contact

AI Advisor | Educator | Google AI Accelerator Alum

Manu Jayawardana

Contact

AI Founder | Co-Founder & CEO at Krybe | Co-Founder of Snapdrum

See all products from TAI Labs

Who this workshop is for

Support leads who want a faster queue without losing the human touch.
Support agents tired of retyping the same answers all day.
Heads of CX who want quicker, warmer replies the whole team can trust.

What's included

Live sessions

Learn directly from Aki Wijesundara & Manu Jayawardana in a real-time, interactive format.

One booking covers your whole team

No need to buy a seat per person. After you book, we schedule the session around your team's timeline, and you can bring as many people as you like, with no cap on team size.

Free 1-hour discovery call

We tailor the day to your help docs, tools, and busiest tickets before we begin.

4 hours of hands-on building

Live work on your own docs and real tickets, not generic demos.

A working knowledge assistant

Your team builds an assistant that answers from your real content by end of day.

A support AI playbook

The prompts, reply workflows, and next steps to keep going after we leave.

Follow-up office hour

We unblock the team as they put the assistant into the live queue.

Maven Guarantee

Your purchase is backed by the Maven Guarantee.

Testimonials

Engineers improved the real systems they ship every day, and left with production-ready Claude integrations and a reusable AI playbook.
WireApps
AI-first engineering agency, 50+ engineers. Six-week cohort.
In a single on-site day, Product, Ops, Design and Engineering each shipped a working build on their own real data, using Claude Code and MCP.
Modern Health
Global mental health platform (Lyft, EA, Ancestry). On-site workshop.
A two-day cohort delivered 5x faster listing throughput and 14 production tools shipped on the team's own systems.
MPB
The world's largest used-camera marketplace. Two-day cohort.
Over a five-day cohort the team shipped 8 client-ready automations and lifted operator output 2.5x.
Type B Digital
Strategy consultancy. Five-day cohort.
I sent my team through this training for upskilling, and the results have been remarkable. Within weeks, they became much more efficient at building automations and deploying AI agents at work. This program bridges the gap between theory and practice and it’s had a real impact on our productivity.
Aamir Faaiz
CEO of Bayseian
The AI training approach is outstanding. Our team learned to build practical AI solutions that we could implement immediately in our educational platform. The hands-on methodology made complex AI concepts accessible to our entire development team.
Kavi T.
CEO of Tilli Kids / Stanford PhD