Free Lesson

Turn User Messages into AI Assistant Flows

Part of The AI-Powered Professional

60 min
Jul 13, 2026 12:00 PM
Virtual (Zoom)

In this video

What you'll learn

Map messy user requests

Use AI to identify user goals, recurring intents, and patterns in real conversational data.

Design assistant response paths

Turn user intents into answer, clarification, repair, and handoff options for an AI assistant.

Create a reusable flow blueprint

Build a lightweight conversation design blueprint for chatbots, copilots, and AI-powered products.

Why this topic matters

Most AI assistants do not fail because the wording is slightly off. They fail because teams have not translated user language into system behavior. In this lesson, you’ll learn a practical workflow for turning messy user requests into intents, response paths, repair moments, and escalation logic for AI products.

You'll learn from

Dr. Carmen Martinez

Dr. Carmen Martinez

Conversational AI & Agentic UX strategist, author, and educator

Previously at

Flix
Deutsche Telekom
Philip Morris International
Jimdo
See all products from Carmen