Dr. Carmen Martinez will help you design trustworthy AI products

I have a PhD in Applied Linguistics, a technical foundation in Data Science and AI, and 8+ years of experience designing AI-powered customer experiences across chatbots, voicebots, IVR, automation, LLM-based assistants, and multi-agent systems.

I’ve worked on real-world AI products for companies including Flix, Philip Morris International, and Deutsche Telekom. My work sits where language becomes product behavior: intent classification, routing, uncertainty, repair, escalation, memory, tool use, and human handoff.

I teach practitioners how to move beyond surface-level copy and design useful, trustworthy AI products: defining what systems should do, how much autonomy they should have, and how users remain informed and in control.