Dr. Carmen Martinez
Conversational AI & Agentic UX strategist, author, and educator
Dr. Carmen Martinez will help you design trustworthy AI products
I have a PhD in Applied Linguistics, a technical foundation in Data Science and AI, and 8+ years of experience designing AI-powered customer experiences across chatbots, voicebots, IVR, automation, LLM-based assistants, and multi-agent systems.
I’ve worked on real-world AI products for companies including Flix, Philip Morris International, and Deutsche Telekom. My work sits where language becomes product behavior: intent classification, routing, uncertainty, repair, escalation, memory, tool use, and human handoff.
I teach practitioners how to move beyond surface-level copy and design useful, trustworthy AI products: defining what systems should do, how much autonomy they should have, and how users remain informed and in control.
Courses
Multi-day, guided programs to get real results
Lightning Lessons
Free, interactive sessions to explore new topics
Services
1:1 AI & Conversation Design Advisory Session
A focused 1:1 session to get expert guidance on your AI, Conversation Design, Agentic UX, or career challenge.
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1:1 AI & Conversation Design Advisory Session (LATAM and Global South)
A focused 1:1 session to get expert guidance on your AI, Conversation Design, Agentic UX, or career challenge.
Book your session
Resources
Designing Conversations That Hold: A Practical Guide for Conversation Designers in the LLM Era
Structure, common ground, and repair for AI conversations, plus 5 practical shifts for designing with LLMs today.
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First-Round Interview for Voice AI Roles
A visual guide to the first-round Voice AI interview: what they ask, what you do, and what to ask before moving on.
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Hiring Manager Interview for Voice AI Roles: Infographic
A one-page guide to the six questions a hiring manager asks, and how to answer each one.
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How to Prepare for a Voice AI Interview
A visual guide to the four Voice AI interview rounds: what each tests, what you do, and what to prepare.
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