Rescue a Feature Users Reject

Hosted by Aki Wijesundara, PhD and Manu Jayawardana

Mon, Jan 4, 2027

2:00 PM UTC (30 minutes)

Virtual (Zoom)

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Agentic AI Engineering Bootcamp and Certificate: Early Bird Discounted
Dr. Aki Wijesundara and Manu Jayawardana
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What you'll learn

Segment polarised feedback for the real signal

Split the users instead of averaging them, and find who it is working for.

Choose between fixing, narrowing and killing

Make the call with a framework rather than by defending the original bet.

Structure the answer under interview conditions

Deliver the reasoning in a form that scores well when the clock is running.

Why this topic matters

An AI tutoring feature with sharply polarised feedback, where under 10% of users find ituseful. This is a real interview case and a very common product situation. The instinct isto average the feedback and fix the middle, which is exactly how these features dieslowly instead of quickly.

You'll learn from

Aki Wijesundara, PhD

AI Advisor | Educator | Google AI Accelerator Alum

Aki Wijesundara is an AI leader with a PhD in Machine Learning and extensive experience mentoring startups at Google’s AI Accelerator. With a career spanning both research and applied AI, Aki has taught 5,000+ students worldwide how to design and deploy production-ready AI systems.

He has worked across cutting-edge areas of applied AI, from LangChain and RAG pipelines to observability and large-scale deployment. As a researcher and educator, Aki bridges the gap between theory and practice, making complex systems approachable and actionable for engineers, founders, and product leaders.

Aki is also a frequent speaker and advisor to organizations adopting AI, helping them transition from experimentation to production at scale.

Manu Jayawardana

AI Founder | CCEO at TAI Labs | Co-Founder of Snapdrum

Manu Jayawardana is a serial entrepreneur with multiple AI startup successes.

He is also the Co-Founder of Snapdrum, an AI consultancy helping companies integrate and automate their businesses using AI. Through Snapdrum, Manu has worked with top startups and enterprises across the U.S., Europe, and Asia, advising on automation, product development, and AI strategy.

Currently, Manu is the Co-Founder & CEO of Krybe, an AI voice agent startup in London transforming how businesses automate customer interactions. His experience spans fundraising, scaling products, and leading teams to deliver production-grade AI solutions adopted globally.

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