Why Voice Agents Break in Production: Lessons from F100

Hosted by Basia Kubicka and Henry Cipolla

Tue, Jul 28, 2026

4:00 PM UTC (1 hour)

Virtual (Zoom)

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What you'll learn

How to mask latency by managing the conversation

How to use filler phrases, quick acknowledgements, and pacing so the lag never registers with the caller.

How to keep outbound calls from being marked as SPAM

How to get your numbers answered instead of labelled "Spam Likely"- the setup steps most builders don't know exist.

How to do AI Evaluations for Voice Agents at scale

How to evaluate quality and catch failures across thousands of calls when you can't listen to them all.

Why this topic matters

Learn from the veterans behind one of the biggest voice agent deployments in the world, making 5,000 outbound calls a day in production for a Fortune 100. Getting an agent to talk is the easy part. Making one that you can trust to call your customers comes down to the stuff no tutorial covers. That's what we'll get into.

You'll learn from

Basia Kubicka

AI PM I Ex-CEO @ Techstars backed startup I Ex-PM at Sequoia-backed startup

Henry Cipolla

CTO @ Stealth, Ex-CTO @ Localytics, Ex-Snap, Ex-Microsoft

Previously at

Microsoft
Snap Inc.
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