Workshop

Same Feedback, Different Reactions: Know Why, and What to Do Next

Leslie Ferry

Lead each person the way they're wired

Map your team’s work approaches before misreads become difficult conversations

Feedback doesn’t have to mean a difficult conversation. When you know how each team member is wired, most feedback can be small and shaped to the person, so it’s received the way you intend.

The same feedback can bring different reactions: one person runs with it and the other goes quiet, and you’re left wondering what happened.

Each person is wired differently, and what you say passes through that wiring before it’s received, so a strength can come across as something else, in both directions. Those small misreads can go unsaid until they become difficult conversations.

To close that gap, you’ll learn the four work approaches from Leslie Ferry’s book The Career Edge, find your own, and map each person on your team to theirs. Then you’ll learn how to set each person up for success, give direction they understand the first time, and approach feedback in the form each person can take in.

Here’s what makes this workshop different: the two hours are just the beginning. You’ll meet with Leslie for 30 minutes to review your team map, and you’ll get Zee, a digital growth partner built on professional coaching methods, who checks in to keep the momentum going.

What you’ll learn

Read each person on your team accurately and shape feedback so each person hears it and acts on it.

  • The four work approaches (Energizer, Harmonizer, Introspective, Captain), the strength each brings and how each is commonly misread

  • How your own work approach might be misread by your team, and how you might be misreading them

  • The signals that reveal someone’s work approach, plus the role pressures and life circumstances that shape how they show up

  • How to tell the difference between someone’s wiring and a performance problem

  • How to approach feedback with each work approach, so it’s heard and acted on

  • One small, specific adjustment for each person that changes how your intent comes across

  • How to test it and know whether it worked

Workshop agenda

  • The four work approaches: strengths and how they’re misread

    Learn what Energizers, Harmonizers, Introspectives and Captains each bring to a team, how each tends to be misread, and who on your team comes to mind.

  • Find your own work approach

    See how you naturally lead, where your strengths may come across as something else, and how your team might be misreading you.

  • Map your team, one person at a time

    Identify each team member’s likely work approach, consider the role pressures and life context shaping them, and take a fresh look at the relationship that feels hardest right now.

  • How to approach each person, including feedback

    Choose one adjustment for each person, from how you give direction to how you give feedback, so issues get handled while they’re small, and plan how you’ll know whether it worked.

Learn directly from Leslie

Leslie Ferry

Leslie Ferry

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30-Year Tech Exec | Author | ICF Career Coach | Founder, The Career Edge

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Who this workshop is for

  • New people leaders promoted for being great at the work, who now lead people who don't work the way they do

  • Mid-level leaders whose teams have grown, or who inherited an established team and are still earning its trust

  • Any leader with a relationship that feels harder than it should, who wants to understand why before it becomes a difficult conversation

What's included

Leslie Ferry

Live sessions

Learn directly from Leslie Ferry in a real-time, interactive format.

30-minute 1:1 team map review

with Leslie, to talk through your map and the relationship that feels hardest right now.

$200 credit toward the 4-week course

Lead Each Person: Know Your Team So Difficult Conversations Become Rare

1 month of Zee

a digital growth partner that checks in to keep your momentum going

Leslie's book

The Career Edge: Closing the Gap Between Intent and Impact

Lifetime access

to the recording

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Frequently asked questions

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Team discount

Learn with your teammates

Save 20%+ when 2 or more teammates enroll in the same cohort.

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Private cohort

Run a cohort for your org

A dedicated cohort with a custom schedule and curriculum, tailored to your team.

Book a private cohort

$200

USD

8 days left to enroll

Oct 29
·

4–6pm EDT

·

3 cohorts