Stop recurring work from coming back

I’ve spent my career stepping into operations that outgrew their systems, and rebuilding them around the people doing the work. At a venture-backed B2B SaaS company, I scaled a team by about 300%. I started with the people and what drove them, then worked with the frontline folks who knew where the gaps were to build systems that held. Along the way, I developed five of them into leaders who kept the team scaling without me.

Today I’m a COO, and I teach managers and directors whose teams grew while the work still routes through them. Two beliefs shape how I teach. Hire last, because the capacity you’re about to recruit for is usually already in the building. And turn both keys, because work that keeps coming back has a lock in your people and a lock in your systems.