Shawna Curran will help your team own what keeps landing on you

I’ve spent my career stepping into operations that outgrew their systems, and rebuilding them around the people doing the work. At a venture-backed B2B SaaS company, I scaled a team by about 300%. I started with the people and what drove them, then worked with the frontline folks who knew where the gaps were to build systems that held. Along the way, I developed five of them into leaders who kept the team scaling without me.

Today I’m a COO, and I teach managers and directors whose teams grew while the work still routes through them. Two beliefs shape how I teach. Hire last, because the capacity you’re about to recruit for is usually already in the building. And turn both keys, because work that keeps coming back has a lock in your people and a lock in your systems.