Supervisor Development Program Manager

H-E-B

Samsung

Abbott

Target

Pfizer Inc.

Shannon Bennett

Program Manager | Front-Line Leadership Development

3 Common Mistakes to Avoid as a New Supervisor

Transitioning from doing to coaching & delegating allows Supervisors to remove barriers and solve important problems.

Staying Stuck in the "Operator" Mindset

Leading from the floor builds credibility, improves safety and expands technical expertise.

Leading from the Desk Instead of the Floor

Fixing the real root cause of operational failures builds strong team morale and ensures the failure doesn't reoccur.

Blaming People Instead of Fixing Processes

Your continued career growth depends on changing how you work from what brought you success early in your career. 

Executive Coach, former Google leader

Google

Bain & Company

Instacart

Rubrik

Snowflake

Eric Nehrlich 

ex-Google Chief of Staff, Executive Coach, Author of You Have A Choice

January 2026 Cohort

September 2026 Cohort

Early in your career:-- You are rewarded for working harder and independently solving problems.-- You earn more credibility by knowing more and demonstrating domain expertise.-- You get more scope (and promoted!) by taking on more with a “can-do” attitude. But your career will plateau unless you learn to:-- Build and lead teams and systems to solve problems rather than do the work yourself.-- Collaborate with other leaders to manage trade-offs across different domains.-- Deliver results through others by mobilizing and coordinating people across different functions and perspectives.This course is for you if you feel stuck in your job or career. Perhaps you are a senior individual contributor or a front-line manager who keeps getting passed over for the next promotion with feedback about being more strategic, or having more presence or influence. Or perhaps you have earned more scope but are drowning under the work, seeing no way to get it all done.

The next level of your career requires embracing new mindsets and skills.

Scale your leadership to create greater team and company impact

Increase your confidence and executive presence.

Greater influence across the leadership team. 

How to deliver on complex projects without control

Handle difficult conversations and political situations

A path for continued career growth without working unsustainable hours.

This course is for those who have grown through their early career, and want to grow their impact beyond what they can do as an individual.

10+ years of career experience

You're a senior IC or front-line manager wondering what you have to do differently to get to the executive level.

Your performance feedback no longer celebrates your expertise and effort, and instead focuses more on strategy, influence, and presence.

You are working harder and longer but falling further behind. Doing more isn't sustainable so you need to find a new way to get things done.

Move from being the expert everyone depends on to a leader who creates clarity, ownership, and accountability.

PhD, SaaS founder & leadership educator

Ante Orbanić

PhD, founder, educator, healthcare and digital leader

For new managers moving from expert work to confident leadership.

Founding Cohort

Many professionals become managers for one reason: they were excellent at their work. They were the expert, the problem-solver, the person everyone trusted to deliver. But once they become responsible for a team, the rules change.What made them successful as experts often becomes the thing that holds them back as leaders. They keep solving everything themselves. They struggle to delegate. They avoid difficult feedback. Their team depends on them for every decision. Over time, they become the bottleneck.This course matters because most new managers are never formally taught how to lead. They are expected to figure it out while managing pressure, people, priorities, and performance.From Expert to Leader gives professionals a practical leadership system they can use immediately. Students will learn how to set clearer expectations, delegate without micromanaging, give useful feedback, run better 1:1s, and build accountability in their team.This is not an abstract leadership theory course. It is a practical transition program for professionals who need to stop carrying the work alone and start leading with clarity, structure, and confidence.

Most experts are promoted before they are prepared to lead

Shift from expert/doer to leader/coach

Set clear expectations for better performance

Delegate ownership without micromanaging

Give feedback with clarity and trust

Run better 1:1s and team conversations

Build a 90-day leadership operating system

New managers who were promoted for their expertise but never taught how to lead.

Team leads who feel like the bottleneck and want to delegate, give feedback, and build accountability.

Senior professionals, founders, and specialists who now manage people and need practical leadership tools, not theory.

Build credibility, create momentum, and avoid costly mistakes as a new leader

Strategic Advisor & Fractional CPO 

Lisa Friscia

Fractional CPO helping leaders build the systems that make teams work

Cohort 1

Stepping into a new leadership role can feel like drinking from a firehose. You're expected to build relationships, make decisions, demonstrate progress, and inspire confidence—often before you've had time to fully understand the situation you've inherited.That's why so many leaders struggle during their first few months. They move too quickly and solve the wrong problems, or they spend so much time learning that they fail to build momentum.The strongest leaders know how to balance both.In this interactive workshop, you'll create a practical roadmap for your first 90 days. Together, we'll clarify what you're actually being asked to solve, identify the stakeholders who will have the biggest impact on your success, uncover opportunities for meaningful early wins, and build a plan for turning insight into action.Instead of wondering where to focus, what to prioritize, or whether you're making the right moves, you'll have a clear strategy for navigating your transition with confidence. No more second-guessing your priorities—or yourself.You'll walk away with a stakeholder map, communication strategy, early-win plan, and draft 30-60-90 roadmap.

Move from uncertainty to action with a clear plan for building trust, momentum, and credibility in a new role.

Clarify Your Leadership Assignment & Priorities 

Build a Stakeholder Strategy

Create Early Wins That Matter 

Develop Your 90 Day Roadmap 

Newly promoted managers who want to build confidence, credibility, and momentum while leading a team for the first time.

Directors, VPs, and executives starting a new role who need a clear plan for navigating their first 90 days.

Leaders inheriting a team, function, or major responsibility and looking to build trust and create early wins.

Learn to handle the conversations that shape team performance, trust, and your success as a manager.

Leadership & Communication Coach

U of Digital

Amazon

Yahoo

Stripe

Brian McCaffrey

Ex-Google leader helping new managers become great managers.

October Crew

Most of us were promoted into management because we excelled as individual contributors, not because we were taught how to lead people.Almost overnight, we're expected to set expectations, give feedback, manage performance, and represent our team to senior leadership. Most of us never had the chance to practise these conversations before we were expected to have them for real.Over time, you realise something important: your team won't judge you by what you know about management. They'll judge you by the conversations you have.Great management comes to life in conversations. The expectations you set. The feedback you give. The questions you ask. These are the moments that build trust, create clarity, and define your effectiveness as a manager.This programme takes a different approach. Rather than learning management through theory alone, you'll analyse realistic workplace scenarios, prepare for difficult conversations, and receive practical coaching as you practise the conversations you'll soon be having in your own role.By the end of the programme, you won't just understand these conversations. You'll have prepared for them, practised them, and be ready when they matter most.

Master the conversations that define your success as a first-time manager.

Set clear expectations that build accountability and trust.

Deliver feedback that drives performance

Create team rituals that strengthen trust and engagement.

Support high performers and tackle underperformance early.

Deliver performance conversations that motivate

Communicate upwards with clarity, confidence, and influence.

You've just become a manager and want confidence in the conversations that matter most.

You're leading a team but have never received practical management training or coaching.

You're applying for your first management role and want to be ready before day one.

Agentic AI

Coding with AI

AI Workflows

Claude Code

OpenClaw

Vibe Coding

AI Evals

AI Transformation

RAG & Search

AI for PMs

AI for Engineers

AI for Designers

AI for Marketers

AI for Founders

Product Sense

Product Discovery

User Research

Prototyping

Growth

Analytics

Tech Foundations

Strategy

Influence

Leadership

Career Growth

Machine Learning

LLM Ops

Context Eng

Security

System Design

Figma

Design Systems

Visual Design

Design Strategy

Automation

Content Marketing

Demand Gen

Go-to-Market

Product Marketing

Positioning

Social Media

Brand

B2B Marketing

SEO & AEO

AI for Leaders

AI Governance

Communication

Management

People Operations

Exec Presence

Storytelling

Goal-setting

Personal Brand

Fundraising

Everyone

Operators

Data Scientists

Business Analysts

User Researchers

Customer Success

Project Managers

HR Professionals

Sales People

Lawyers

Finance

Investors

Real Estate

Educators

Creators

Executives and senior leaders who set strategy, lead teams, and drive organizational outcomes.

Operations professionals who optimize processes and manage day-to-day business functions.

Developing leadership skills — inspiring teams, building culture, navigating organizational complexity, and driving results through others.

Day-to-day people management — 1:1s, feedback, performance management, hiring, and team operations.

3 Common Mistakes to Avoid as a New Supervisor

What you'll learn

Why this topic matters

You'll learn from

Shannon Bennett