Jen Bergren

Jen Bergren

566 Subscribers

Human-Centered Operations Leader, putting people and process before tech.

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Jen's work includes building and documenting plans, processes, and programs that have generated up to 50% of revenue, such as a knowledge management program (wiki), a comprehensive employee onboarding program, and a referral partner program for a HubSpot RevOps agency where she was one of the first employees and held many roles across the business, most recently as Sr. Operations Manager

Jen is currently focused on creating education for human-centered operations, finishing an instructional design master's degree to help create better training for the often-overlooked ops community, and writing a book about RevOps, to combine her love of research, writing, and lifelong learning.

Alumni reviews

Ana

Live cohort
Founder & Managing Director · Medtech Maven Consulting

How to Document Your Business Processes

Jen has a great understanding of how to build a documentation system that people will use and won't go stale. If you're struggling to figure out where to start, what tools can help, and how to get others on board, Jen's course is super helpful.

Michael

Live cohort
Senior Manager · Pacific Blue Cross

How to Document Your Business Processes

Jen provided a strong framework with actionable items to improve an organization's documentation practises and build a culture that embraces documentization. I came away with examples, templates and ideas on how to improve the documentation for my organization.

Tertia

Live cohort
Tribe Support Manager · Absa Group Ltd

Create a system to keep documentation in use and updated

This workshop delivers a clear, practical framework for writing documentation that is purposeful, structured, and audience-ready. It bridges the gap between what we know and what others need, helping participants translate complex information into documentation that is easy to follow, consistent, and reusable.

Patti

Live cohort
Sr. Account Strategist · SmartBug Media

How to Document Your Business Processes

Really wonderful, well-structured course! Jen has a great way of breaking down big picture ideas and making them very actionable. I left this course not only feeling equipped to drive process and documentation, but also with things actually documented! Highly recommend this course for anyone interested in documentation or process management.

Heliette

Live cohort
Operations Manager · Inbound Fintech

How to Document Your Business Processes

Really great class! Jen is an amazing teacher and makes the class easy to follow and dynamic.