Operations Educator

Learn how to create a scalable system that can be standardized across the business, to keep documentation easily updated, relevant, and useful.
This 3-hour workshop will provide guidance and a template for thinking through how to set up this system first for yourself, then involving other people and roles in your documentation efforts for your company or team.
Note that specific tools are only briefly covered in this workshop, it is not a documentation tool comparison class.
The workshop includes pre-work, individual work time, small group breakout discussions about your systems-in-progress, and full group discussions.
It will be most useful for people who have already started creating the documentation itself.
This workshop is also offered as part of a larger 4-session course, this is day 3 of 4 in the larger course. If you're looking for help prioritizing where to start, writing or improving the documentation itself, and handling objections from other people, see the full course: https://maven.com/jen-bergren/documentation1
If it's not used, it's not useful! Set up routines and responsibilities to enable yourself and your team to use and update documentation.
Analyze the four parts of a sustainable system and decide how you'll apply each part, using a template for guidance and reflection
Decide which roles for documentation are relevant for your company, using a template for guidance and reflection

Human-Centered Operations Leader, putting people and process before tech.
Founder, executive, or manager who wants to easily train others to efficiently take over their work and run it reliably
Operations teams, who know the value of documentation but have had trouble starting it or convincing others to participate
Efficiency-focused professionals who are tired of being tactical and reactive every day instead of completing proactive strategic work

Live sessions
Learn directly from Jen Bergren in a real-time, interactive format.
Lifetime access
Go back to course content and recordings whenever you need to.
Community of peers
Stay accountable and share insights with like-minded professionals.
Certificate of completion
Share your new skills with your employer or on LinkedIn.
Maven Guarantee
This course is backed by the Maven Guarantee. Students are eligible for a full refund up until the halfway point of the course.
2 live sessions • 5 lessons
Jan
28
Feb
25
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A brief definition and overview to align us
Spoiler alert: It's not a piece of software
Learn what you need to put into place for a consistent practice of creating, using, and updating process documentation
Live sessions
3 hrs
An optional office hours session is also included one month after the workshop
Wed, Jan 28
5:00 PM—8:00 PM (UTC)
Wed, Feb 25
5:00 PM—6:00 PM (UTC)
Projects
2 hrs
Templates are provided to guide you through your choices of system components, roles, and other considerations. There is time in class to start this work, but you'll need some time set aside after class to finish and put it into place.
Async content
1 hr
There is optional additional reading and video content on this topic