Create a system to keep documentation in use and updated
If it's not used, it's not useful! Set up routines and responsibilities to enable yourself and your team to use and update documentation.
Human-Centered Operations Leader, putting people and process before tech.
Learn how to create a scalable system that can be standardized across the business, to keep it easily updated, relevant, and useful.
This 2-hour workshop will provide guidance and a template for thinking through how to set up this system first for yourself, then involving other people and roles into your documentation efforts for your company or team.
Note that specific tools are only briefly covered in this workshop, it is not a documentation tool comparison class.
The workshop includes pre-work, individual work time, small group breakout discussions about your systems-in-progress, and full group discussions.
It will be most useful for people who have already started creating the documentation itself.
This workshop is also offered as part of a larger 4-day course, this is day 3 of 4 in the larger course. If you're looking for help prioritizing where to start, writing or improving the documentation itself, and handling objections from other people, see the full course: https://maven.com/jen-bergren/documentation1
Founder, CEO or founding team member who already have started on documentation but haven't been able to keep up with the work themselves.
A founder making their first hire, or a first hire of a department, who has started documentation but needs to scale it beyond themselves.
Operationally-minded team members tired of disparate and unsuccessful documentation efforts created in silos or all reliant on one person.
First we'll talk about setting a good example and testing the system yourself, for the time management, project management, and tools considerations.
Then we'll talk about how to expand your system across your team or company, assigning various roles in documentation efforts beyond just users.
Jen's work includes building and documenting plans, processes, and programs that have generated up to 50% of revenue, such as a knowledge management program (wiki), a comprehensive employee onboarding program, and a referral partner program for Remotish, a HubSpot RevOps agency where she started as employee ~1 and held many roles across the business, most recently as Sr. Operations Manager. She earned the 2022 Heroes of RevOps award from Revenue.io. She is a course creator and instructor for the new RevOps bootcamp from HubSpot Academy. She was a guest professor for the HubSpot Revenue Operations certification, a RevOps correspondent at INBOUND2021 & 22, a speaker at HubSpot’s 2022 World Certification Week, and more. Jen is writing a book about RevOps, to combine her love of research, writing, and lifelong learning.
Apr 27, 2023
Apr 26, 2023
9:00am - 11:00am PST
2-hour virtual workshop.
This live session will be recorded and emailed after class, though if you miss the live class, you won't receive the live cohort benefits of peer review, discussion, and asking live questions.
If you're interested in the 4-day course, click here.
Active hands-on learning
This course builds on live workshops and hands-on projects
Interactive and project-based
You’ll be interacting with other learners through breakout rooms and project teams
Learn with a cohort of peers
Join a community of like-minded people who want to learn and grow alongside you
Apr 27, 2023
Apr 26, 2023