How to write a clear process anyone can follow
Jen Bergren
Operations Educator
If you don't document, you can't scale.
This 3-hour workshop will provide guidance and a template for creating process steps, structure, naming, and visuals.
Note: The class does not cover process mapping or process levels.
The workshop includes pre-work, individual work time on actual documentation for your business, peer review time to test your document's clarity, and group discussions.
This workshop is also offered as part of a larger 4-session course, if you're looking for help prioritizing where to start, setting up a system, and handling objections from other people. https://maven.com/jen-bergren/documentation1
What you’ll learn
Create documentation so you can easily hire, train, and repeat work efficiently to reduce stress and achieve your business growth goals.
Understand and apply best practices for writing documentation that makes it more likely to be adopted and used
Start writing the documentation for your first selected process, using a provided, customizable template
Learn directly from Jen
Jen Bergren
Jen Bergren
Human-Centered Operations Leader, putting people & process before tech.
Who this course is for
Founder, executive, or manager who wants to easily train others to efficiently take over their work and run it reliably
Operations teams, who know the value of documentation but have had trouble starting it or convincing others to participate
Efficiency-focused professionals who are tired of being tactical and reactive every day instead of completing proactive strategic work
What's included
Live sessions
Learn directly from Jen Bergren in a real-time, interactive format.
Lifetime access
Go back to course content and recordings whenever you need to.
Community of peers
Stay accountable and share insights with like-minded professionals.
Certificate of completion
Share your new skills with your employer or on LinkedIn.
Maven Guarantee
This course is backed by the Maven Guarantee. Students are eligible for a full refund up until the halfway point of the course.
Syllabus
2 live sessions • 5 lessons
Week 1
Jan
21
Documentation Writing Workshop
Documentation Workshop: How to write a clear process anyone can follow
Post-course
Feb
18
Optional: Office hours and reunion: One month later
Free lesson
5 Reasons You Need Documentation
What is documentation?
A brief overview to align us about process documentation
5 reasons you need documentation
Why you should make time for this work, and the benefits you can use to build a business case for it
Schedule
Live sessions
3 hrs
One 3-hour session and an optional office hours a month later
Wed, Jan 21
5:00 PM—8:00 PM (UTC)
Wed, Feb 18
5:00 PM—6:00 PM (UTC)
Projects
1 hr
You will have time in class to work on your documentation for one process, though you may need more time after class to finish it.
Async content
1 hr
There are optional additional readings and videos related to this topic.