Class is in session
4.9
(11 ratings)
4 Weeks
·Cohort-based Course
Create documentation to more easily hire, train, and repeat work efficiently to reduce stress and achieve your business growth goals
Class is in session
4.9
(11 ratings)
4 Weeks
·Cohort-based Course
Create documentation to more easily hire, train, and repeat work efficiently to reduce stress and achieve your business growth goals
Course overview
In this course you will create actual documentation you can use in your job, to eliminate the roadblock of starting, relieve your workload stress, train team members, improve processes to meet business goals, iterate or experiment more efficiently, and more.
Next cohort: October 1-22, 2024, 8-10AM Pacific time weekly
01
Founder, executive, or manager who wants to easily train others to efficiently take over their work and run it reliably
02
Operations teams, who know the value of documentation but have had trouble starting it or convincing others to participate
03
Efficiency-focused professionals who are tired of being tactical and reactive every day instead of completing proactive strategic work
Determine which processes to start documenting first
New habits are hard to form, and knowing where to start can help you overcome procrastination and feeling overwhelmed. Determine the starting point that will make your documentation journey the most successful. (Find a blog on prioritization here.)
Write a clear process anyone can follow
Learn how to clearly describe the steps needed so the process is easy to understand and relay. This is especially helpful to onboard and train new team members.
Create a system to keep documentation in use and updated
Documentation that isn't used isn't effective. Learn how to create a scalable system that can be standardized across the business, to keep it easily updated, relevant, and useful.
Overcome objections and build a culture of documentation
We will provide you with tactics to convince others to join you to create a documentation culture, including overcoming any "move fast and break things" objections to writing anything down.
Watch a sneak peek of some of the course content
See other formats and related courses.
Take this quiz to learn which format of this course is right for you,
NOTE: This course is suitable for a range of experiences, and does not cover technical process mapping.
5 interactive live sessions
Lifetime access to course materials
In-depth lessons
Direct access to instructor
Projects to apply learnings
Guided feedback & reflection
Private community of peers
Course certificate upon completion
Maven Satisfaction Guarantee
This course is backed by Maven’s guarantee. You can receive a full refund within 14 days after the course ends, provided you meet the completion criteria in our refund policy.
How to Document Your Business Processes
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4.9
(11 ratings)
3 hours per week for classes & homework
October 2024 cohort: Oct. 1-22, Tuesdays
8:00am-10:00am Pacific time
This is a new format of one class per week for 4 weeks, instead of two classes per week.
If these dates and times are not convenient for you, consider the workshops or on-demand version of this course.
Topics by week:
Session 1
Identifying where to start and STARTING to write a process.
Includes breakouts for identifying and prioritizing processes/tasks to document, and also for writing your first piece of simple documentation using a template.
Session 2
Improving your processes with naming conventions, standard formatting, media, and overcoming roadblocks.
Includes breakouts to improve your documentation homework from Class 1.
Optional: Office Hours (Monday)
Optional: Office Hours, for anyone who wants help with homework, accountability time for doing homework, or other questions for the instructor
Session 3
Creating a system to keep documentation in use and updated, for yourself and to start involving others to share the responsibility.
Includes breakout to draft your system ideas.
Session 4
Construct a compelling case to convince your team why documentation is essential for success.
Includes breakouts with several role-plays for overcoming objections.
Operations Educator
Jen's work includes building and documenting plans, processes, and programs that have generated up to 50% of revenue, such as a knowledge management program (wiki), a comprehensive employee onboarding program, and a referral partner program for Remotish, a HubSpot RevOps agency where she started as employee ~1 and held many roles across the business, most recently as Sr. Operations Manager. She earned the 2022 Heroes of RevOps award from Revenue.io. She is a course creator and instructor for the new RevOps bootcamp from HubSpot Academy. She was a guest professor for the HubSpot Revenue Operations certification, a RevOps correspondent at INBOUND2021 & 22, a speaker at HubSpot’s 2022 World Certification Week, and a panelist on the INBOUND After Hours show and the MoPros Career Fair. Jen is writing a book about RevOps, to combine her love of research, writing, and lifelong learning.
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Amanda Kinbrum
Heather Robinette
Melissa McCready
Ben Donahower
Abbey Gonka
Mary Stovall
Daniel Secareanu
Mariana Godsen
What processes should you document first?
If you know you need to start documenting your business processes to experience the benefits of:
Then overcoming overwhelm can be the hardest part. There is SO much you could document in your job!
Use this free template to discover frequent processes, to help you decide where to start prioritizing. Copy it into your preferred doc. format.
This is the prep work for my How to Document Your Business Processes class.
You'll also receive weekly documentation emails. Read more here.
Download this free resource
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