How to Document Your Business Processes


(11 ratings)


2 Weeks


Cohort-based Course

Create documentation to more easily hire, train, and repeat work efficiently to reduce stress and achieve your business growth goals

Course overview

If you don't document, you can't scale.

In this course you will create actual documentation you can use in your job, to eliminate the roadblock of starting, relieve your workload stress, train team members, improve processes to meet business goals, iterate or experiment more efficiently, and more.

Next cohort: Fall 2024, dates to be announced soon.

Who is this course for


Founder, executive, or manager who wants to easily train others to efficiently take over their work and run it reliably


Operations teams, who know the value of documentation but have had trouble starting it or convincing others to participate


Efficiency-focused professionals who are tired of being tactical and reactive every day instead of completing proactive strategic work

What you’ll get out of this course

Determine which processes to start documenting first

New habits are hard to form, and knowing where to start can help you overcome procrastination and feeling overwhelmed. Determine the starting point that will make your documentation journey the most successful. (Find a blog on prioritization here.)

Write a clear process anyone can follow

Learn how to clearly describe the steps needed so the process is easy to understand and relay. This is especially helpful to onboard and train new team members.

Create a system to keep documentation in use and updated

Documentation that isn't used isn't effective. Learn how to create a scalable system that can be standardized across the business, to keep it easily updated, relevant, and useful.

Overcome objections and build a culture of documentation

We will provide you with tactics to convince others to join you to create a documentation culture, including overcoming any "move fast and break things" objections to writing anything down.

Watch a sneak peek of some of the course content

See other formats and related courses.

Take this quiz to learn which format of this course is right for you,

NOTE: This course is suitable for a range of experiences, and does not cover technical process mapping.

This course includes

5 interactive live sessions

Lifetime access to course materials

14 in-depth lessons

Direct access to instructor

2 projects to apply learnings

Guided feedback & reflection

Private community of peers

Course certificate upon completion

Maven Satisfaction Guarantee

This course is backed by Maven’s guarantee. You can receive a full refund within 14 days after the course ends, provided you meet the completion criteria in our refund policy.

Course syllabus

Expand all modules
  • Week 1

    Jun 18—Jun 23

    Week dates are set to instructor's time zone


    • Jun


      Documentation course: Session 1: Prioritizing & Writing

      Tue, Jun 18, 4:00 PM - 5:30 PM UTC

    • Jun


      Documentation course: Session 2: Writing, continued

      Fri, Jun 21, 4:00 PM - 5:30 PM UTC


    • Free preview

      Day 1 Class: Identifying where to start and STARTING to write a process

    • Day 1 Homework

    • Free preview

      Day 2 Class: Writing a clear process: continued

    • Day 2 Homework

  • Week 2

    Jun 24—Jun 28

    Week dates are set to instructor's time zone


    • Jun


      Documentation course: Office Hours (Optional)

      Mon, Jun 24, 4:00 PM - 5:00 PM UTC

    • Jun


      Documentation course: Session 3: Systems & Roles

      Tue, Jun 25, 4:00 PM - 6:00 PM UTC

    • Jun


      Documentation course: Session 4: Objections & Culture

      Fri, Jun 28, 4:00 PM - 6:00 PM UTC


    • Optional: Office Hours

    • Free preview

      Day 3 Class: Create a system to keep documentation in use and updated

    • Day 3 Homework

    • Free preview

      Day 4 Class: Overcoming Objections and Building a Culture of Documentation

    • Day 4 Homework

  • Post-Course


    • Complete class survey


(11 ratings)

What students are saying

Course schedule

6 hours per week for classes & homework
  • June 2024 cohort:

    9:00am-10:30am or 11am PST

    • Tuesday, June 18 (90 minutes)
    • Friday, June 21 (90 minutes)
    • Optional: Monday, June 24 (1 hour)
    • Tuesday, June 25 (2 hours)
    • Friday, June 28 (2 hours)

    If these dates and times are not convenient for you, consider the workshops or on-demand version of this course.

  • Topics by day:

  • Session 1 (Tuesday)

    Identifying where to start and STARTING to write a process.

    Includes breakouts for identifying and prioritizing processes/tasks to document, and also for writing your first piece of simple documentation using a template.

  • Session 2 (Friday)

    Improving your processes with naming conventions, standard formatting, media, and overcoming roadblocks.

    Includes breakouts to improve your documentation homework from Class 1.

  • Optional: Office Hours (Monday)

    Optional: Office Hours, for anyone who wants help with homework, accountability time for doing homework, or other questions for the instructor

  • Session 3 (Tuesday)

    Creating a system to keep documentation in use and updated, for yourself and to start involving others to share the responsibility.

    Includes breakout to draft your system ideas.

  • Session 4 (Friday)

    Construct a compelling case to convince your team why documentation is essential for success.

    Includes breakouts with several role-plays for overcoming objections.

Meet your instructor

Jen Bergren

Jen Bergren

Operations Educator

Jen's work includes building and documenting plans, processes, and programs that have generated up to 50% of revenue, such as a knowledge management program (wiki), a comprehensive employee onboarding program, and a referral partner program for Remotish, a HubSpot RevOps agency where she started as employee ~1 and held many roles across the business, most recently as Sr. Operations Manager. She earned the 2022 Heroes of RevOps award from She is a course creator and instructor for the new RevOps bootcamp from HubSpot Academy. She was a guest professor for the HubSpot Revenue Operations certification, a RevOps correspondent at INBOUND2021 & 22, a speaker at HubSpot’s 2022 World Certification Week, and a panelist on the INBOUND After Hours show and the MoPros Career Fair. Jen is writing a book about RevOps, to combine her love of research, writing, and lifelong learning.

A pattern of wavy dots
Be the first to know about upcoming cohorts

How to Document Your Business Processes


Bulk purchases

What people are saying

        This course has really helped me start documenting processes within my business. It was difficult to know where to start, how to document and manage the change for the team. I now have one in place with 10 more to start! Jen knows her stuff and is a great trainer.
Amanda Kinbrum

Amanda Kinbrum

Managing Director
        This is a must-take course for anyone wanting to get better at the documentation or someone who wants to make documentation a priority at their organization. The course has a lot of great information, examples, and templates for you to leverage. This is a great course and I would highly recommend it to anyone. 
Heather Robinette

Heather Robinette

Revenue Operations Leader | HubSpot Expert
        This is a must-take for RevOps folks looking to grow their careers and/or learn some new best practices!
Melissa McCready

Melissa McCready

GTM Ops & RevOps Consultant | Coach | Fractional Leadership - Navigate Consulting 
        This is a thoughtful and manageable introductory course to business processes and documentation.
Ben Donahower

Ben Donahower

HubSpot Agency Owner
        Jen’s course is jam-packed with knowledge. I greatly appreciated learning how to discuss the value of documenting processes and getting buy-in from stakeholders when you need to start writing things down. Jen’s knowledge is top tier and her lectures, discussions, and templates are a great starting point for anyone wanting to document processes.
Abbey Gonka

Abbey Gonka

Operations Professional
        This is the course I've been wanting to take for years. Jen created a course that is easy to follow and corrals all the information in my head into an understandable format that everyone can follow. Thank you!
Mary Stovall

Mary Stovall

Business Consultant | Digital Strategy | Agile | Scrum
        Excellent overview on documentation, why it is important for your business and multiple practical templates on how to get started and manage your documentation assets.
Daniel Secareanu

Daniel Secareanu

RevOps Tech Consultant
        Documentation has helped me to learn how to do new things at my job more independently and be able to get back to that resource whenever I have a question. Jen’s teachings guided me to write clear documentation to be shared across the company and helped to build the habit of documenting which was essential to improve silos between departments.
Mariana Godsen

Mariana Godsen

HubSpot Consultant
Free resource

What processes should you document first?

If you know you need to start documenting your business processes to experience the benefits of:

  • Efficiency - fewer working hours
  • Less stress
  • Hiring, training & delegating

Then overcoming overwhelm can be the hardest part. There is SO much you could document in your job!

Use this free template to discover frequent processes, to help you decide where to start prioritizing. Copy it into your preferred doc. format.

This is the prep work for my How to Document Your Business Processes class.

You'll also receive weekly documentation emails. Read more here.

Download this free resource

Frequently Asked Questions

Can I take this course with my team?
What happens if I can’t make a live session? Are they recorded?
I work full-time, what is the expected time commitment?
What’s the refund policy?
Do you offer financial assistance?
A pattern of wavy dots
Be the first to know about upcoming cohorts

How to Document Your Business Processes


Bulk purchases