Jared has spent decades working through major technology shifts, from personal computing to the web to mobile, and has seen how new technologies often introduce unnecessary complexity when teams do not focus on user needs.

In this Lightning Lesson, he explores how design leaders can deliver AI functionality that works within today’s constraints. You will learn how to focus on what actually improves users’ lives instead of chasing hype.

Even with rapid advances, the gap between what AI promises and what it delivers is wider than ever. The challenge is not adding AI. It is knowing where it creates value and where it makes experiences worse.

The good news is this is not new. UX professionals have solved this before. By returning to proven practices, focusing on outcomes, reducing user burden, and understanding real needs, you can design AI functionality that truly improves people’s lives.