The Capacity Map
Shawna Curran
Fractional COO | Scaled B2B SaaS team 300% | MBA
When more people hasn’t meant more capacity
You grew the team, and somehow the work got slower. Decisions still find their way back to you, and the people you were counting on are waiting on your read before they move. Paradoxically, more headcount hasn’t moved the ceiling. The capacity you need is usually already on your team, waiting for room to move.
The Capacity Grid: two questions that place each person on your team in one of four zones.
What’s inside
The Capacity Grid: two questions place each person in one of four zones: trapped capability, emerging leader, needs direction, or disengaged.
Three reads: questions to ask each person and questions to ask yourself, so you know where they sit and what would move them.
A recognition check for your most trusted people, where flight risk usually hides.
Worksheets for the four people closest to how your work moves.
What to do first, plus a note on reading a team you lead.
Who it’s for
Team leads, department heads, and founders who’ve added people and still feel the ceiling.
What you’ll walk away with
Your team on one grid, a clear read on whose judgment is trusted and who’s learned to wait, and one first move, usually one trusted person you can free to own a decision.