The Best UX Metrics for AI-Based Functionality

Hosted by Jared Spool

Fri, Jun 20, 2025

4:00 PM UTC (1 hour 30 minutes)

Virtual (Zoom)

Free to join

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UX & Design in an AI World: Strategic Fundamentals
Jared Spool
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What you'll learn

Measure the outcomes from your AI-based functionality.

How do we demonstrate that every new AI capability improves the lives of our customers and users?

Identify the value your UX team brings to your organization.

Accurately measure the contribution of your AI functionality to your customers and your organization.

Pinpoint poor UX costs when your AI fails your users.

Ignoring your AI’s user experience comes at a cost to your organization. Clearly communicate the cost to your execs.

Avoid the common traps of choosing ineffective AI metrics.

It’s easy to head down the wrong path when choosing metrics. Ensure you’ve got the best metrics working for you.

Why this topic matters

AI is a bit of a mystery. It’s new. It’s complicated. It’s giving us an entirely new experience. When a product incorporates AI-based functionality, what is the best way to measure its effectiveness? How do we know if we’ve done a good job designing a product with AI? Discover how successful UX leaders measure AI functionality and design products that give their users a delightful experience.

You'll learn from

Jared Spool

Center Centre’s Maker of Awesomeness and expert in UX Strategy.

Jared has seen a few things in his 48 years of experience. He’s been in this industry since the dawn of personal computing. He has witnessed the emergence of personal software, websites, apps, and social networking, including both good and bad design.

In this Lightning Lesson, Jared will explore the mysteries of measuring AI-based functionality. 

We need to demystify AI to ensure our product works well. We should ensure that when the AI is installed and working, it’s fulfilling our expectations. It’s also crucial to decide how we will measure whether the AI functionality is making a delightful experience for our users.

Now you can benefit from Jared’s vast experience and long history in this field. Come and collect the wisdom to learn how best to measure when and how your AI functionality is improving the lives of your customers and users.


A Center Centre Talk

Center Centre – UIE

Learn directly from Jared Spool

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