Designing Intuitive AI Functionality

Hosted by Jared Spool

Thu, Jan 8, 2026

7:00 PM UTC (1 hour 30 minutes)

Virtual (Zoom)

Free to join

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UX & Design in an AI World: Strategic Fundamentals
Jared Spool
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What you'll learn

Why AI isn’t intuitive to use by default.

A chatbot isn’t a perfectly natural UI for your users. Discover what makes it hard to use. Learn what to do about it.

Framework: The Magic Escalator of Acquired Knowledge

Learn when to provide your users with training and when to simplify the underlying concepts.

How much AI machinery should you expose to your users?

Natural language relies on “functionality recall,” which is not intuitive to most users. What’s the alternative?

Why this topic matters

Making AI functionality intuitive for our users means we’ve designed something that is instantly clear and obvious. The challenge is that AI often comes from the minds of deeply technical people who naturally grasp complexity. What seems clear to them will frequently feel confusing to their users, and that disconnect can quietly undermine even the most powerful innovations.

You'll learn from

Jared Spool

Center Centre’s Maker of Awesomeness and expert in UX Strategy.

Jared has seen a few things in his 49 years of experience. He’s been in this industry since the dawn of personal computing. He has witnessed how new technologies introduce unnecessary complexity in people’s lives, all because teams didn’t understand how to build intuitive products and services.


In this Lightning Lesson, Jared explores the advanced skills UX designers employ to make their AI functionality feel intuitive to their users.


The trick to intuitive design isn’t to make your complex products easy to learn. It’s using advanced design skills to eliminate that complexity entirely. That way, you enable your users to instantly know what they need to do to get the results they seek from your products and services.


Jared will reveal how AI unintentionally adds complexity and what you can do to remove it.

A Center Centre program

Center Centre – UIE

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