Free Lesson
How to Reduce Reactions in Feedback Conversations
30 min
Nov 18, 2026 3:00 PM
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What you'll learn
How to reduce reactions before they arise
Learn 3 preventative tactics to minimize reactions that you can leverage before the conversation even starts
What to do when reactions enter the conversation
Learn 2 tactics that both disarm the other person while creating trust and safety within your relationship
How to use the HEAR framework to refocus back to feedback
Learn a 4-step framework that helps the person feel heard while also pivoting back to the heart of the feedback
Why this topic matters
The top reason managers and leaders put off feedback conversations is they're worried about the person's reaction.
They fear defensiveness, excuses, tears, and how the interaction might impact their working relationship.
Managers and leaders are not taught how to handle reactions in a way that enables them to say what needs to be said without losing the relationship.
I will teach you how.
