Free Lesson
How To Manage Pushback in Tough Conversations
30 min
Jun 23, 2026 12:30 PM
Virtual (Zoom)
In this video
What you'll learn
Understand Why Feedback Triggers Resistance
Learn why even well-intentioned feedback creates defensiveness, pushback, or shutdown.
Spot The Hidden Trigger In Any Conversation
Identify which nervous system need is being threatened (status, fairness, autonomy, etc.) in real time.
Use One Simple Shift To Change The Dynamic
Apply a brain-friendly opener + one question that moves someone from “yes, but…” to ownership.
Why this topic matters
Most managers don’t struggle with knowing what to say. They struggle with what happens after they say it.
Pushback, excuses, silence, or polite agreement followed by no change.
That’s not a communication problem. It’s a nervous system problem.
When someone feels threatened, they stop processing feedback and start protecting themselves.
This session gives you a simple way to reduce defensiveness.
You'll learn from
Previously at