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Deliver Fearless Feedback

New
·

2 Weeks

·

Cohort-based Course

Go from dreading feedback conversations to leading them with confidence in just 2 weeks.

Hosted by

Katie Ceccarini

Certified Executive Coach, Facilitator, Founder, Former Yelp & Opendoor

Course overview

Stop beating around the bush. Start making feedback more direct & actionable.

Drive the behavior and performance changes your people deserve and the business needs.


If you want to practice your own scenarios and learn impactful frameworks to drive your team's performance & distinguish yourself as an invaluable leader, this is for you!

Who will thrive in this courses:

01

You are a manager within a start-up & pace of business can feel impossible to give real time feedback to both direct & indirect reports.

02

You're a leader who finds yourself putting off feedback conversations out of dread, fear, or lack of confidence.

03

You're a people manager with 1-5 years experience who wants elevate your career by distinguishing yourself as a developer of great talent.

What you can expect from this course:

Test your chops with real practice

You will workshop and practice actual feedback situations you're facing (or have faced). You'll receive an invaluable hardcopy learning guide (enrollments after 2/15 & international attendees will receive an electronic version) and a 30-min 1:1 with Katie.

Deconstruct the core elements of successful feedback conversations

You'll learn to streamline your feedback using the Headline, Observation, Ask model. Each step will empower you to strategically engineer a more positive and productive reception, and perception, of your feedback.

Develop your ability to successfully handle reactions to feedback

Navigate defensiveness with a proven model that enables your people to be seen and gets you back to the heart of the feedback.

Reframe your perspective & build confidence

You will create a new internal narrative on what it means to deliver tough feedback. You will feel empowered to engage, discuss, and share feedback that will help your people be their best, and help you drive a culture you're proud of.

Distinguish yourself as a developer of people

You will elevate to your next level of management and leadership by distinguishing yourself as someone who fearlessly develops your people to reach their best version of themselves.

What people are saying

        Training with you has been a step-function improvement in my management.  Thank you so much!
Claire Burke

Claire Burke

Operations Manager
        I can confidently say I feel exponentially stronger in my ability to lead, coach and manage after the time invested in this course!
Emmett Jones

Emmett Jones

Manager, Customer Success
        After taking this career changing course, my leadership game has never been more influential. I’m having more profound & rewarding feedback conversations, feeling reinvigorated to challenge myself & my team, and approaching challenges in new ways.
Patrick Foley

Patrick Foley

Manager of Learning Programs
        This class is definitely a winner! I've been in Management for over 20 years and can never have enough tools in my tool box when it comes to working with people. Katie delivered a solid class that was helpful to all of the different management levels in our company. The discussions resonated with everyone and had us all engaged. I highly recommend!
Julia Shaffer

Julia Shaffer

Director of Surgical Services
        I'm a better communicator and team lead as a result of this course and can honestly credit Katie for all of the growth I've experienced. The real cherry on top is that I enjoy my job more and my team is stronger as a result of Katie's guidance.
Katy Romdall

Katy Romdall

Director of Global Events
        The methodology behind Katie's ability to deliver feedback in a succinct, professional & compassionate manner speaks to her illimitable leadership skills. Katie personifies Frank A. Clark's sentiment: "Criticism, like rain, should be gentle enough to nourish a man's growth without destroying his roots." Highly recommend for all managers!
Morgan Cole

Morgan Cole

Learning & Development Leader
        Some of the most valuable feedback I've ever received has been given to me by Katie. What's truly impressive is how she manages to make honest and sometimes difficult truths easy to receive. Giving feedback in an approachable way is an incredible skill and it is one in which Katie excels.
Rachael Peacock

Rachael Peacock

Founder, peacock made
        Absolutely game changing if you are a leader or aspire to lead. Every session there are immediate takeaways to implement with your team. Thx Katie!
Sean Twiss

Sean Twiss

Regional Manager
        Katie's feedback has had an incredible impact on my career. Katie builds the trust and environment where feedback feels genuine, generous, actionable, digestible and focused. Best of all, Katie's feedback challenged me to think deeply, elevate my output and create a roadmap for my professional goals.
Andrea Riesen

Andrea Riesen

Senior Learning Program Manager

Meet your instructor

Katie Ceccarini

Katie Ceccarini

Being able to effectively deliver feedback will make or break your ability to manage and lead your team, as I very much learned in my early years at Yelp.


In the last 20 years, I've managed, trained, and been responsible for the development of thousands of people.


I've seen first hand how critical it is for people managers to balance care, timeliness, and clarity to drive the behavior and performance changes their people deserve and the business needs.


The purpose of this course is to share with you the core mindsets and tactics that helped me transform from a manager who put off feedback to a leader who was known for high impact, thoughtful feedback delivery.


If you're a people manager, leader, or team lead, this course is for you.

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Join an upcoming cohort

Deliver Fearless Feedback

Confidence - February 2023

$550 USD

Dates

Feb 22 - Mar 1, 2023

Payment Deadline

Feb 16, 2023

Course syllabus

01

Mastering Your Feedback Mindset

Your fears and assumptions significantly impact the way you show up in a feedback conversation.


When you don't feel confident, you beat around the bush. When you're worried about the reaction, you walk on egg shells. That's not conducive to impacting behavior change, nor is it kind to our team member.


Let's set you up for success!

02

Delivering Effective Feedback Fearlessly

Develop your ability to deliver valuable feedback leveraging the Headline, Observation, Ask model.


Explore how feedback can and should escalate.


Observe then practice real feedback situations.


Walk away equipped to have the feedback conversations you've been putting off.

03

Navigating Feedback Reactions

Even with best laid plans and intentions, feedback can still spark a reaction, let's get you ready!


Simplify your approach by learning the HEAR model and then put it to work with real time practice.

Course schedule

  • Pre-Work Videos & Materials

    ~15 minutes

    Before joining each session, watch and read a couple of helpful resources to ground you in the core concepts and prepare you for discussion.

  • Wednesday, February 22nd

    12:00 - 1:30 PST

    We kick off our course by sharing introductions and some of the feedback topics submitted by the group. Then we'll explore core mindset elements to shift your perspective and relationship with feedback.

  • Friday, February 24th

    12:00 - 1:30 PST

    This will be the meatiest session with feedback model exploration and you'll walk away with new language and tools to immediately have more impactful conversations.

  • Wednesday, March 1st

    12:00 - 1:30 PST

    Bring it all together with tools to handle reactions and even more practice and discussion to enable you to graduate as a Fearless Deliverer of Feedback.

Learning is better with cohorts

Learning is better with cohorts

Active, hands-on learning

Our live sessions will center around activities, group discussions, and breakout sessions. Development happens through conversation, expect to be active.

Hardcopy learning guide

You will receive an invaluable learning guide with examples and more. Managers regularly report using their learning guide weekly, well after our course.

1:1 time with Katie

You will have access to one 30-minute 1:1 with Katie to further personalize your experience.

Frequently Asked Questions

What happens if I can’t make a live session?
What if I work full time?
Am I able to expense this course?
I've been managing for a while, is this course still relevant to me?
I'm a Director and I'm considering enrolling multiple managers from my org, can I connect with Katie first?
A pattern of wavy dots
Join an upcoming cohort

Deliver Fearless Feedback

Confidence - February 2023

$550 USD

Dates

Feb 22 - Mar 1, 2023

Payment Deadline

Feb 16, 2023

$550 USD

New
·

2 Weeks