Fearless Feedback Mastery: Driving Performance for Managers & Leaders
Katie O'Brien Ceccarini
Author, Developer of Managers & Leaders
You know feedback matters. Now learn how to deliver it.
No one teaches us how to deliver feedback that drives change and preserves relationship dynamics.
Until now.
Fearless Feedback Mastery will make your feedback conversations less daunting and more effective.
If you're tired of dreading difficult conversations, and you're responsible for driving results through others, you're going to want to join us.
WHAT TO EXPECT:
No-nonsense, highly practical tactics you can implement immediately.
Everything taught comes from real teams, real conversations, and real results. This is not theory.
In just 3 sessions, you will adopt the Fearless Feedback Framework, enabling you to say what needs to be said without damaging the relationship.
You can also expect:
- A 27-page learning guide loaded with sample language, exercises, and reference materials to leverage well beyond the course
- Videos modeling the Headline, Observation, Ask model
- Video modeling how to navigate reactions to feedback
- Video illustrating how to effectively kick off a feedback relationship with a new team member
- Drafting feedback for real time situations you're facing
What you’ll learn
Transform your management by driving stronger performance through direct and actionable feedback.
Stop beating around the bush and directly address the behavior/performance at hand.
Learn to operate at the powerful intersection of Mindset, Relationship, and Delivery.
Strategically open conversations in a way that reduces defensiveness.
Ensure your feedback is actionable.
Using the HEAR model, you'll help people feel seen and heard, while refocusing back to the feedback at hand.
Gain 5 pro tips for handling reactions.
Learn how to use Name It To Tame It to ensure clarity and alignment
Develop the confidence (and ability) to empower your people to create their own action items.
Mediocrity is not on the menu.
We can be human AND hold a high bar of excellence.
Learn directly from Katie
Katie O'Brien Ceccarini
Author, Certified Coach, led CS training Yelp, Head of L&D, trained 1000s
Who this course is for
You are a manager who wants to say what needs to be said without losing the relationship.
You are the leader who puts off feedback conversations out of fear for how the other person will react.
You are responsible for delivering results through others and you want to stop walking on eggshells with feedback.
What's included
Live sessions
Learn directly from Katie O'Brien Ceccarini in a real-time, interactive format.
Lifetime access
Go back to course content and recordings whenever you need to.
Community of peers
Stay accountable and share insights with like-minded professionals.
Certificate of completion
Share your new skills with your employer or on LinkedIn.
Maven Guarantee
Your purchase is backed by the Maven Guarantee.
Course syllabus
3 live sessions • 9 lessons • 2 projects
Week 1
Sep
15
Fearless Feedback Mastery - Session 1
Session 1: Fearless Feedback Framework - Mindset & Relationship
Sep
17
Fearless Feedback Mastery - Session 2
Session 2: Fearless Feedback Framework - Delivery
Week 2
Sep
22
Fearless Feedback Mastery - Session 3
Session 3: Navigating Feedback Reactions
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Free resource
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Structuring Feedback For Maximum Impact
How open a feedback conversation with a Transition Statement
Learn the 3 components that make for a successful Transition Statement to kickstart an impactful feedback interaction.
How to decide if feedback needs to be given
Get to action more quickly by reducing the time wasted debating if you should have the conversation or not.
How to structure feedback using Headline, Observation, Ask
Remove the guess work of how to open and close an impactful feedback conversation with this proven framework.
Schedule
Live sessions
1-3 hrs / week
Outside of our 90-min live workshops, pre-work is kept to a minimum. Session 1 has ~20 min of prework. Sessions 2 and 3 have just ~5 min of pre-session videos to watch.
Tue, Sep 15
6:30 PM—8:00 PM (UTC)
Thu, Sep 17
6:30 PM—8:00 PM (UTC)
Tue, Sep 22
6:30 PM—8:00 PM (UTC)
Frequently asked questions
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Reimbursement
Get your company to pay
Everything L&D needs: email template, receipts, and certificate of completion.
Get reimbursedTeam discount
Learn with your teammates
Save 20%+ when 2 or more teammates enroll in the same cohort.
Save 20%+ with a teamPrivate cohort
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A dedicated cohort with a custom schedule and curriculum, tailored to your team.
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USD