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Deliver Fearless Feedback

4.8

(35 ratings)

·

2 Weeks

·

Cohort-based Course

Go from dreading feedback conversations to leading them with confidence in just 3 weeks.

Course overview

Stop beating around the bush. Start making feedback more direct & actionable.

Drive the behavior and performance changes your people deserve and the business needs.


If you want to practice your own scenarios and learn impactful frameworks to drive your team's performance & distinguish yourself as an invaluable leader, this is for you!

Who will thrive in this courses:

01

You are a manager within a start-up & pace of business can feel impossible to give real time feedback to both direct & indirect reports.

02

You're a leader who finds yourself putting off feedback conversations out of dread, fear, or lack of confidence.

03

You have 1-6 years of management experience and you want to elevate your career by distinguishing yourself as a developer of great talent.

What you can expect from this course:

Move beyond theory with hands-on practice

You will workshop and practice actual feedback situations you're facing (or have faced). You'll receive an invaluable hardcopy learning guide (international attendees & sign ups after 11/23 will receive an electronic version) and a 30-min 1:1 with Katie.

Deconstruct the core elements of successful feedback conversations

You'll learn to streamline your feedback using the Headline, Observation, Ask model. Each step will empower you to strategically engineer a more positive and productive reception, and perception, of your feedback.

Develop your ability to successfully handle reactions to feedback

Navigate defensiveness with a proven model that enables your people to be seen and gets you back to the heart of the feedback.

Reframe your perspective & build confidence

You will create a new internal narrative on what it means to deliver tough feedback. You will feel empowered to engage, discuss, and share feedback that will help your people be their best, and help you drive a culture you're proud of.

Distinguish yourself as a developer of people

You will elevate to your next level of management and leadership by distinguishing yourself as someone who fearlessly develops your people to reach their best version of themselves.

Course syllabus

3 live sessions • 4 modules • 7 lessons • 1 project
Expand all modules

  • Week 1

    Nov 30—Dec 3

    Events

    • Nov

      30

      Deliver Fearless Feedback - Session 1

      Thu, Nov 30, 5:00 PM - 6:30 PM UTC

    Modules

    • Session 1: Mastering Your Mindset

      Fearless feedback lives at the intersection of: Mindset, Relationship, and Delivery.


      This module focuses on Mindset & Relationship.


      We will focus pivoting our internal narratives and learning how to strategically kick off new relationships.


      The pre-work you have this week includes two videos.


      1. Welcome & Management Principles - before our live session, get a glimpse into the foundational thinking and foundational beliefs that underpin everything you're going to experience in this course.
      2. Relationship Kick Off Call - in our first session, you will learn and practice how to effectively kick off a feedback relationship. This video is one segment of the broader call.



  • Week 2

    Dec 4—Dec 10

    Events

    • Dec

      7

      Deliver Fearless Feedback - Session 2

      Thu, Dec 7, 5:00 PM - 6:30 PM UTC

    Modules

    • Session 2: Deliver Effective Feedback Fearlessly

      Fearless feedback lives at the intersection of Mindset, Relationship, and Delivery.


      This module is going to focus on Delivery.


      You will walk away from this session with command of:

      • The 3 types of feedback
      • The Headline, Observation, Ask model
      • Transition statements to more successfully enter into feedback conversations


      For this session, you will actively work on crafting and delivering feedback. Please plan to be ready to work on one of the following:

      • Feedback you need to deliver,
      • A feedback scenario you wish you'd delivered differently, or
      • Feedback you've received and wished it had been delivered differently.

  • Week 3

    Dec 11—Dec 14

    Events

    • Dec

      14

      Deliver Fearless Feedback - Session 3

      Thu, Dec 14, 5:00 PM - 6:30 PM UTC

    Modules

    • Session 3: Navigating Feedback Reactions

      In this session, we'll focus on building skill and confidence handling reactions within feedback conversations.


      You'll walk away having practiced:

      • The HEAR model
      • The feedback situation(s) you're currently facing


      Come to the session prepared to discuss the reactions that are most challenging for you.


      Let's do this!

  • Bonus

    Modules

    • Additional Resources

      Interested in the decks from our sessions? Or how about a fillable pdf to help you kick off your relationships even more strategically?


      Your wish is my command.


      The following folder is filled with supplemental resources, above and beyond what you're receiving in your learning guide.


      Enjoy!


      Deliver Fearless Feedback - Cohort Resources

4.8

(35 ratings)

What students are saying

Meet your instructor

Katie Ceccarini

Katie Ceccarini

Being able to effectively deliver feedback will make or break your ability to manage and lead your team, as I very much learned in my early years at Yelp.


In the last 20 years, I've managed, trained, and been responsible for the development of thousands of people.


I've seen first hand how critical it is for people managers to balance care, timeliness, and clarity to drive the behavior and performance changes their people deserve and the business needs.


The purpose of this course is to share with you the core mindsets and tactics that helped me transform from a manager who put off feedback to a leader who was known for high impact, thoughtful feedback delivery.


If you're a people manager, leader, or team lead, this course is for you.

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Course schedule

  • Pre-Work Videos & Materials

    ~15 minutes

    Before joining each session, watch and read a couple of helpful resources to ground you in the core concepts and prepare you for discussion.

  • Thursday, November 30th

    9:00 - 10:30 PST

    We kick off our course by exploring the impact Mindset and Relationship have on feedback delivery. Learn 1 core perspective shift, 3 mindset tactics, and then how to lead the Relationship Kickoff Conversation.

  • Thursday, December 7th

    9:00 - 10:30 PST

    This will be the meatiest session with feedback model exploration and you'll walk away with new language and tools to immediately have more impactful conversations.

  • Thursday, December 14th

    9:00 - 10:30 PST

    Bring it all together with tools to handle reactions and even more practice and discussion to enable you to graduate as a Fearless Deliverer of Feedback.

Free resource

Kickstarting Feedback Conversations

How you enter into a feedback conversation will make or break your effectiveness.


Stop saying, "Can I give you some feedback?"


Instead, start engaging more strategically with these 5 proven transition statements.

Get this free resource

Learning is better with cohorts

Learning is better with cohorts

Active, hands-on learning

Our live sessions will center around activities, group discussions, and breakout sessions. Development happens through conversation, expect to be active.

Priceless resources

Course resources pack a punch. You will receive an invaluable learning guide, a folder of supplemental resources, and videos modeling effective feedback. Managers regularly report using their learning guide weekly, well after our course.

1:1 time with Katie

You will have access to one 30-minute 1:1 with Katie to further personalize your experience.

Frequently Asked Questions

What happens if I can’t make a live session?
What if I work full time?
Am I able to expense this course?
I've been managing for a while, is this course still relevant to me?
What if I'm not currently managing folks, will I still benefit?
I'm a Director and I'm considering enrolling multiple managers from my org, can I connect with Katie first?
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