Deliver Fearless Feedback


(42 ratings)


3 Weeks


Cohort-based Course

Go from dreading feedback conversations to leading them with confidence in just 3 weeks.

Course overview

Stop beating around the bush. Start making feedback more direct & actionable.

Drive the behavior and performance changes your people deserve and the business needs.

If you want to practice your own scenarios and learn impactful frameworks to drive your team's performance & distinguish yourself as an invaluable leader, this is for you!

Who will thrive in this courses:


You are a manager within a start-up & pace of business can feel impossible to give real time feedback to both direct & indirect reports.


You're a leader who finds yourself putting off feedback conversations out of dread, fear, or lack of confidence.


You have 1-6 years of management experience and you want to elevate your career by distinguishing yourself as a developer of great talent.

What you can expect from this course:

Move beyond theory with hands-on practice

You will workshop and practice actual feedback situations you're facing (or have faced). You'll receive an invaluable hardcopy learning guide (international attendees & sign ups after 4/25 will receive an electronic version) and a 30-min 1:1 with Katie.

Deconstruct the core elements of successful feedback conversations

You'll learn to streamline your feedback using the Headline, Observation, Ask model. Each step will empower you to strategically engineer a more positive and productive reception, and perception, of your feedback.

Develop your ability to successfully handle reactions to feedback

Navigate defensiveness with a proven model that enables your people to be seen and gets you back to the heart of the feedback.

Reframe your perspective & build confidence

You will create a new internal narrative on what it means to deliver tough feedback. You will feel empowered to engage, discuss, and share feedback that will help your people be their best, and help you drive a culture you're proud of.

Distinguish yourself as a developer of people

You will elevate to your next level of management and leadership by distinguishing yourself as someone who fearlessly develops your people to reach their best version of themselves.

This course includes

3 interactive live sessions

Lifetime access to course materials

7 in-depth lessons

Direct access to instructor

1 project to apply learnings

Guided feedback & reflection

Private community of peers

Course certificate upon completion

Maven Satisfaction Guarantee

This course is backed by Maven’s guarantee. You can receive a full refund within 14 days after the course ends, provided you meet the completion criteria in our refund policy.

Course syllabus

Expand all modules
  • Week 1

    May 2—May 5

    Week dates are set to instructor's time zone


    • May


      Deliver Fearless Feedback - Session 1

      Thu, May 2, 4:00 PM - 5:30 PM UTC


    • Session 1: Mastering Your Mindset

  • Week 2

    May 6—May 12

    Week dates are set to instructor's time zone


    • May


      Deliver Fearless Feedback - Session 2

      Thu, May 9, 4:00 PM - 5:30 PM UTC


    • Session 2: Deliver Effective Feedback Fearlessly

  • Week 3

    May 13—May 16

    Week dates are set to instructor's time zone


    • May


      Deliver Fearless Feedback - Session 3

      Thu, May 16, 4:30 PM - 6:00 PM UTC


    • Session 3: Navigating Feedback Reactions

  • Bonus


    • Additional Resources


(42 ratings)

What students are saying

Meet your instructor

Katie Ceccarini

Katie Ceccarini

Being able to effectively deliver feedback will make or break your ability to manage and lead your team, as I very much learned in my early years at Yelp.

In the last 20 years, I've managed, trained, and been responsible for the development of thousands of people.

I've seen first hand how critical it is for people managers to balance care, timeliness, and clarity to drive the behavior and performance changes their people deserve and the business needs.

The purpose of this course is to share with you the core mindsets and tactics that helped me transform from a manager who put off feedback to a leader who was known for high impact, thoughtful feedback delivery.

If you're a people manager, leader, or team lead, this course is for you.

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Course schedule

  • Pre-Work Videos & Materials

    ~15 minutes

    Before joining each session, watch and read a couple of helpful resources to ground you in the core concepts and prepare you for discussion.

  • Thursday, May 2, 2024

    9:00 - 10:30 PST

    We kick off our course by exploring the impact Mindset and Relationship have on feedback delivery. Learn 1 core perspective shift, 3 mindset tactics, and then how to lead the Relationship Kickoff Conversation.

  • Thursday, May 9, 2024

    9:00 - 10:30 PST

    This will be the meatiest session with feedback model exploration and you'll walk away with new language and tools to immediately have more impactful conversations.

  • Thursday, May 16, 2024

    9:30 - 11:00 PST

    Bring it all together with tools to handle reactions and even more practice and discussion to enable you to graduate as a Fearless Deliverer of Feedback.

Free resource

Kickstarting Feedback Conversations

How you enter into a feedback conversation will make or break your effectiveness.

Stop saying, "Can I give you some feedback?"

Instead, start engaging more strategically with these 5 proven transition statements.

Get this free resource

Learning is better with cohorts

Learning is better with cohorts

Active, hands-on learning

Our live sessions will center around activities, group discussions, and breakout sessions. Development happens through conversation, expect to be active.

Priceless resources

Course resources pack a punch. You will receive an invaluable learning guide, a folder of supplemental resources, and videos modeling effective feedback. Managers regularly report using their learning guide weekly, well after our course.

1:1 time with Katie

You will have access to one 30-minute 1:1 with Katie to further personalize your experience.

Frequently Asked Questions

What happens if I can’t make a live session?
What if I work full time?
Am I able to expense this course?
I've been managing for a while, is this course still relevant to me?
What if I'm not currently managing folks, will I still benefit?
I'm a Director and I'm considering enrolling multiple managers from my org, can I connect with Katie first?
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