Loop or Funnel? Diagnosing Your GTM Motion

Hosted by John Gusiff and Krzysztof Czubak

Thu, Aug 20, 2026

7:00 PM UTC (1 hour)

Virtual (Zoom)

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154 students

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Customer Jobs-to-be-Done Fundamentals
JOHN GUSIFF
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What you'll learn

You Can't Grade Your Own Loop

the two questions that classify any growth engine, and the one you can't answer honestly about yourself.

Why Growth Efforts Stall (Loops vs Funnels)

Why funnel optimization delivers short-term wins but never compounds.

The 5 Business Loop Types

A clear breakdown of the 5 types of loops (User, Content, Trust, Skill, Capital) and the assets they compound.

What Your GTM Motion Assumes About Your Loop

PLG assumes a User Loop, content-led a Content Loop, founder-led a Trust Loop. Most are wrong.

The Two Questions — and Where They Break

run them live, watch the answers grade out INFERRED instead of OBSERVED.

Why this topic matters

Most teams can't tell which of their growth engines is real. Your GTM motion assumes something compounds — product-led a user loop, content-led a content loop, founder-led trust. Usually it's a funnel wearing a loop costume. This lesson gives you the two questions that test any motion — and shows you why you can't grade the answer yourself.

You'll learn from

John Gusiff

Managing Partner at Customer Centric LLC

John is a JTBD and GTM strategist who diagnoses whether a company's growth actually compounds — or just looks like it does. Make It Toolkit–certified, he built the Business Loop Diagnostic to give founders an outside read on the one thing they can't grade themselves: what their GTM motion really compounds.

Krzysztof Czubak

Behavior Systems Engineer

KC is a behavior design expert trained under BJ Fogg at Stanford's Behavior Design Lab, focused on systems thinking and how behavior compounds across connected loops. He co-created the Five Loop Types framework enabling compounding business assets and retained customer value.

Consulted at

Citi Bank
lululemon athletica
ModeSens
Porch
Wellhub
See all products from Customer Centric LLC

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