Driving Expansion Through Deep Customer Empathy
Hosted by Gabrielle Borenstein and Rachel Gurman
Learn directly from Gabrielle Borenstein and Rachel Gurman
Go deeper with a course


471 students
Go deeper with a course


What you'll learn
Map customer realities
Speak their language
Research that converts
Why this topic matters
You'll learn from
Gabrielle Borenstein
Strategic Enterprise Growth Strategy @ Clay
Gabby leads the strategic segment of Clay's Enterprise Growth Strategy Practice, partnering with Fortune 500 companies and high-growth startups to design and execute scalable GTM strategies. She is passionate about integrating human-centered insights to foster sustainable innovation, drive revenue growth, and enable long-term business transformation for our enterprise clients. Prior to Clay she worked in management consulting and also earned her PhD in Anthropology.
Rachel Gurman
Enterprise Growth Strategy @ Clay
Rachel leads the mid-market segment of Clay's Enterprise Growth Strategy team. She has spent nearly a decade in the customer success space, where she thrives on building strong customer relationships and diving into new technologies. Prior to Clay, she worked at Writer, a full-stack generative AI company where she gained deep experience in AI, and at ChurnZero, a leading customer success software tool. Outside of work, she loves skiing and spending time with her mini Bernedoodle, Ellie.
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