.png&w=1536&q=75)
Free Lesson
Measuring Whether Users Trust Your AI Features
90 min
Aug 26, 2026 2:30 PM
What you'll learn
How much do your users trust your AI functionality?
All it takes is one bad experience with your AI feature for users to decide your product or service can’t be trusted.
What makes trust so challenging to measure?
Avoid the common pitfalls of conventional survey techniques. Discover why it’s difficult to uncover your users’ trust.
What techniques can teams use to measure trust accurately?
Identify which research techniques reveal your users’ genuine trust instead of unclear or imprecise responses.
Rebuild trust before it impacts your product
Learn practical ways to restore user confidence when AI features weaken trust.
Why this topic matters
AI features can strengthen your product or quietly erode the trust you've spent years earning. Because trust develops over time, it’s one of the hardest signals to measure cleanly. In this session, you'll learn how to detect trust degradation early, avoid misleading measurements, and use research techniques that help your team make better decisions before trust impacts business success.
You'll learn from
.png&w=384&q=75)
Jared Spool
Center Centre’s Maker of Awesomeness and expert in UX Strategy.
World-renowned Maker of Awesomeness
