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Free Lesson
What good looks like: AI Service Design end-to-end
30 min
Oct 23, 2026 11:30 AM
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What you'll learn
Differentiate AI features, AI journeys and AI-first services
Learn why the level you design for decides where risk is amplified or mitigated.
How an AI UX Blueprint dictates AI<>human handoffs
Blueprints specify context priorities that must travel with AI interactions so users never repeat themselves.
How to draft a lightweight AI behavior flow stress-test it
Guardrail AI interactions against angry, vulnerable and confused users, before anything ships.
Why this topic matters
A chatbot isn’t a service. Most AI work gets designed at the interface, then breaks backstage: handoffs lose context, the AI is confidently wrong, and no one owns the recovery. User trust suffers.
In 30 minutes I’ll design one real service end to end: AI feature vs AI-first service, the six things every handoff must carry, and how to stress-test AI behavior against the users who actually turn up.
Design the failure before the happy path.
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