10 things AI changes about software design in 2026

Hosted by Frank Spillers

Tue, Jan 27, 2026

5:30 PM UTC (30 minutes)

Virtual (Zoom)

Free to join

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What you'll learn

10 shifts every team must make to build for AI services

Get the core shifts that redesign how teams think, plan, and deliver AI-enabled products.

Scale your team's AI process

Learn design habits that support AI-First UX and keep users, context, and intent in the loop.

How AI changes your Agile workflow

See where sprint planning, refinement, and decision points must reset for safer, more reliable AI experiences.

Apply tested patterns and behaviors

Use a simple checklist your team can adopt to reduce risk, manage drift, and design user-led AI services.

Why this topic matters

AI changes the pace, risks, and expectations of software design. Most teams still work with workflows built for static systems. But AI drifts, adapts, and fails in unpredictable ways—and users feel the impact instantly. Teams often ship AI features without user-aligned safety, observability, or guardrails. To build trust and reduce harm, we must update how we plan, design, test, and release.

You'll learn from

Frank Spillers

Frank is a 25-year UX & Service Design expert helping teams adapt to AI-First UX

Frank Spillers is a UX and Service Design leader with 25+ years of experience helping organisations modernise their design practices. He specialises in AI-era design, voice agents, inclusive strategy, and complex service transformation. Frank has led major public-sector and enterprise initiatives, teaches global design teams, and brings deep expertise in problem framing, guardrails, and AI-driven workflows.


What will I walk away with form this session? Core shifts needed for UX people, Agile AI habits, AI-first UX and Service design approaches, and an AI-First Design risk checklist. 


Conversational frames around AI that hopefully get your stakeholder's attention.


Who is this for?

Product designers, AI leads, UX leads, service designers, and anyone designing AI-enabled products. Ideal if currently working on AI or getting into it, getting ready for it.

UX Inner Circle

Microsoft
Intel
Department for Work and Pensions
Capital One
Nike

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