Free Lesson
Taking Accessibility wider with End-to-End Journeys
30 min
Aug 6, 2026 12:00 PM
Virtual (Zoom)
In this video
What you'll learn
See accessibility as a journey, not a checklist
Examine how disabled users move across touchpoints, channels, content, support, and recovery moments.
Find accessibility failures between the parts
Where it breaks: onboarding, pop-ups, authentication, help content, notifications, file access, support, and follow-up
Apply a service design lens to accessibility
See how journey mapping can identify barriers, ownership gaps, and practical 'shifts left' across teams.
Why this topic matters
The uncomfortable truth: your product can pass every accessibility audit and still fail your users. You can pass WCAG audits at the widget level and still fail to support your disabled user's real context: surrounding touchpoints, lived experience barriers, journey-level barrier-free access. Continued below for Why This Focus...
You'll learn from
Frank Spillers UX Inner Circle
Accessibility expert, Disability advocate & Design Leader 25+ years experience.
Previously at
