Taking Accessibility wider with End-to-End Journeys
Hosted by Frank Spillers UX Inner Circle
Thu, Aug 6, 2026
3:00 PM UTC (30 minutes)
Virtual (Zoom)
Free to join
Go deeper with a course
Thu, Aug 6, 2026
3:00 PM UTC (30 minutes)
Virtual (Zoom)
Free to join
Go deeper with a course
What you'll learn
See accessibility as a journey, not a checklist
Find accessibility failures between the parts
Apply a service design lens to accessibility
Why this topic matters
You'll learn from
Frank Spillers UX Inner Circle
Accessibility expert, Disability advocate & Design Leader 25+ years experience.
UX & Inclusive Design leader with 25+ yrs of experience
I’ve led Inclusive design and AI-first service design across government, enterprise, and start-ups.
Founded an award-winning UX consultancy Experience Dynamics, specializing in product, service and accessibility research and design.
Subject matter expert in inclusive design and in helping teams 'Shift Left' putting access first in web, mobile, VR, AI and service experiences for Global Disability RightsNow!, Women Enabled International, Mobility International USA, Surrey County Council, Greater London Authority, City of Portland, and Multnomah County Library.
I mentor at UX Inner Circle for brands like Google, Harvard, Accenture, Dell, Mercedes-Benz, Zappos, Netflix and FedEx.
Recently led Service Design (AI Frontiers) @ UK Government Digital Service and:
WHY THIS FOCUS:
This lesson is for anyone ready to stop fixing ALT text and color contrast (as important as they are) and start supporting accessible journeys.
Note: I'm including myself in this camp, having practiced accessibility for 25 years, I only started looking at end-to-end journeys about ten years ago.
So why this, now? If working accessibility as a technical fix/ compliance obligation isn't working- it's because your approach is dated.
Will WCAG 3x cover this? WCAG 3.0 (expected to be standard by 2028) is a significant shift from WCAG 2.2 (current standard). It moves beyond checking individual interface elements and begins considering tasks, processes, and outcomes. However, it still focuses primarily on digital accessibility, not the end-to-end service experience. Since we design for multi-channel experiences, we need to start applying this to access expereinces for disabled customers.
Accessibility isn’t just a compliance exercise anymore. Instead, it can show you how well your service holds up under stress, at the edges, and for the people who need flexibility the most. Taking a journey-level view of accessibility shifts you toward solving for user goals, not just for accessible widgets that might work, then fail, as users move through their access journey.
Read: Accessibility Is an End-to-End Design Problem
Previously at
