Redefining Agentic AI with UX & Service Design

Hosted by Frank Spillers

Tue, Mar 24, 2026

5:00 PM UTC (30 minutes)

Virtual (Zoom)

Free to join

96 students

Invite your network

Go deeper with a course

Service Design Intensive & Certification- Design for End-to-End Services
Frank Spillers
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What you'll learn

Clarify how agentic UX will perform

Learn how “agentic AI” needs clarification. Separate user agency from automation theatre.

Design agency across journeys, not just screens

Define intent, scope, timing, and intervention across touchpoints. Map agentic decisions across journeys and ops.

Audit and redesign agentic AI safely

Use a fast critique method to spot hidden autonomy and missing controls.

Gain a shared language for UX and service teams.

Professionally, this helps you lead AI conversations confidently and design services that stay governable & de-risked.

Why this topic matters

Agentic= high risk. Agentic AI is reshaping how we approach AI in service design. Most teams are charging in with automation goggles on. The risk isn’t intelligence, it’s unexamined AI autonomy. When user agency is unclear: Users feel trapped or services fail silently + orgs absorb the blame. This topic matters because: UX teams are being asked to build with AI agents with implied trust and risk.

You'll learn from

Frank Spillers

Frank Spillers is a UX and Service Design leader with 25+ years

Frank Spillers is a UX and Service Design leader with 25+ years of experience helping organisations modernise their design practices. He specialises in AI-era design, voice agents, inclusive strategy, and complex service transformation. Frank has led major public-sector and enterprise initiatives, teaches global design teams, and brings deep expertise in problem framing, guardrails, and AI-driven workflows.


Who is this for?

Product designers, AI leads, UX leads, service designers, and anyone designing AI-enabled products. Ideal if currently working on AI or getting into it, getting ready for it.

Previously at

Nike
UK Government Scotland
NYC.gov
Microsoft
Intel

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