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Free Lesson
Design Agentic Experiences for Non-Technical Users
60 min
Nov 11, 2026 9:00 AM
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What you'll learn
Find user workflows worth handing to agents
Map your users workflows onto the 4 autonomy levels, decide which ones the agent can auto-execute and which need signoff
Find user workflows worth handing to agents
Use cohorts, jobs to be done and six readiness questions to prioritise a practical starting workflow.
Design user control around business goals
Anchor agent actions to goals users already track, like a sales or returns, so they track whats really important
Why this topic matters
Agents are hard to build, and harder to hand to non-technical users, who need to see what an agent is doing and know when to step in. Agent UX is still taking shape, with no settled playbook. This lesson gives you the best practices so far, using sellers as the worked example.
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