Designing AI users actually TRUST
Hosted by Riley Coleman
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What you'll learn
AI turns Established Design Principles on their Heads
Learn the 6 foundational UX Principles that are counterproductive to designing for AI
Why TRUST is the operating system on which all else relies
Without trust, even the most sophisticated AI capabilities will remain under-utilised or rejected entirely.
Understanding Trust Formation in Human+AI Relationships
Trust is a journey, that builds with time and the importance of micro interactions and microcopy.
Why this topic matters
Traditional UX = A fixed interface that responds predictably... Users learn the system, but the system remains constant. The designer’s vision remains intact through use.
Human + AI Collaboration Design = A dynamic partnership between two learning systems - both human and AI learn & adapt through every interaction. The experience emerges through use, not before it.
Human + AI Collaboration Design = A dynamic partnership between two learning systems - both human and AI learn & adapt through every interaction. The experience emerges through use, not before it.
You'll learn from
Riley Coleman
Veteran Design Leader and Specialist in AI Enablement for Design Practices
- 17 years human-centered design expertise across Not-for Profit, Enterprise and Startups
- Including 12 years in Design Leadership
- Led design on 5 AI projects in last 7 years
- AI Ethics certificate from London School of Economics
- Designed & scaled award-winning harm-minimisation programs recognised by International Red Cross & United Nations
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