Lightning Lessons

Designing AI users actually TRUST

Hosted by Riley Coleman

Mon, Oct 13, 2025

4:30 AM UTC (1 hour)

Virtual (Zoom)

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Human-Centred Trustworthy AI : Designing Systems People Trust
Riley Coleman
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What you'll learn

AI turns Established Design Principles on their Heads

Learn the 6 foundational UX Principles that are counterproductive to designing for AI

Why TRUST is the operating system on which all else relies

Without trust, even the most sophisticated AI capabilities will remain under-utilised or rejected entirely.

Understanding Trust Formation in Human+AI Relationships

Trust is a journey, that builds with time and the importance of micro interactions and microcopy.

Why this topic matters

Traditional UX = A fixed interface that responds predictably... Users learn the system, but the system remains constant. The designer’s vision remains intact through use.

Human + AI Collaboration Design = A dynamic partnership between two learning systems - both human and AI learn & adapt through every interaction. The experience emerges through use, not before it.

You'll learn from

Riley Coleman

Veteran Design Leader and Specialist in AI Enablement for Design Practices

  • 17 years human-centered design expertise across Not-for Profit, Enterprise and Startups


  • Including 12 years in Design Leadership


  • Led design on 5 AI projects in last 7 years


  • AI Ethics certificate from London School of Economics


  • Designed & scaled award-winning harm-minimisation programs recognised by International Red Cross & United Nations


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