Designing Systems People Trust
Observe someone interacting with an AI system and you'll notice that moment - understated yet profound - when they hesitate before accepting a recommendation.
This PAUSE represents the most valuable element in human-AI interaction: a trust assessment occurring in real time.
The New Design Discipline
We stand at an inflection point in design. For decades, we've created static interfaces navigated in predictable patterns. AI fundamentally disrupts this paradigm.
We're no longer designing experiences to be consumed but collaborations to be nurtured - a relationship between two different forms of intelligence that learn and adapt with every experience.
The quality of this collaboration depends entirely on TRUST.
Without it, people restrict their engagement and maintain a vigilance that prevents true partnership.
This evolution demands a fundamental re-conception of what design means when interfaces become relationships and experiences become collaborations.
Designers need to learn to adapt their skills and ways of working to be AI-enhanced, at the same time, their customers need them to learn to design AI they can trust.
What you’ll learn
A transformative course for designers creating the new architecture of human-AI relationships in an era where trust determines adoption.
How trust forms between humans and intelligent systems
The quiet signals that build confidence
The critical moments where relationships deepen or withdraw
Designing relationships rather than just interfaces
Creating interactions that build rather than diminish trust
Developing patterns that communicate reliability and intention
Designing for systems that learn and adapt
Creating experiences that mature meaningfully over time
Building relationships that grow stronger through challenge
Foundational AI Literacy for improved productivity
4 POWERFUL interaction models that rapidly improve quality of your AI interactions
Creativity leveraging multiple AI tools and creating effective Human+AI Workflows
Learn directly from Riley
Riley Coleman
Human-Centred Design Leader & AI Adoption Strategist
Who this course is for
UX / Product / Service Designers
Move beyond interfaces to design meaningful collaboration between humans and AI based on trust.
DesignOps & ResearchOps Develop frameworks that reveal the invisible qualities of trust & transform how teams evaluate collaborative systems
Product Managers / Leaders
Drive adoption & retention by creating AI systems that users trust and want to use.
What's included
Live sessions
Learn directly from Riley Coleman in a real-time, interactive format.
Lifetime access
Go back to course content and recordings whenever you need to.
Community of peers
Stay accountable and share insights with like-minded professionals.
Certificate of completion
Share your new skills with your employer or on LinkedIn.
Maven Guarantee
This course is backed by the Maven Guarantee. Students are eligible for a full refund up until the halfway point of the course.
Course syllabus
49 lessons • 12 projects
Week 1
Week 1: Foundations of Human-AI Collaboration
📚 Before WEDNESDAY - Pre-Live Workshop Homework
Week 2
Week 2 : Trust-Centred Design Fundamentals
📚 Before WEDNESDAY - Pre-Live Workshop Homework
Free lesson
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Designing AI users actually TRUST
AI turns Established Design Principles on their Heads
Learn the 6 foundational UX Principles that are counterproductive to designing for AI
Why TRUST is the operating system on which all else relies
Without trust, even the most sophisticated AI capabilities will remain under-utilised or rejected entirely.
Understanding Trust Formation in Human+AI Relationships
Trust is a journey, that builds with time and the importance of micro interactions and microcopy.
Schedule
Live sessions
2 hrs / week
AI Ethical Principles to Practice - Case Study & Applying To Real World Design Decisions and Workflows
Projects
1 hr / week
Applying learnings to practice (e.g Create your products AI Trust Journey Map, Create 3 Transparent AI Components)
Async content
1 hr / week
e-learning modules each week, Review Real world case study on AI that went wrong (Multimodal - Video or Podcast or Read)
Success stories
- Riley's AI Ethics course has been a brilliant introduction to the complexity of ethics in dealing with AI, and, of course, their importance. The course has been thought-provoking while also managing to be really practical and useful in helping me better use AI tools in my work and life more generally. I'm feeling more confident..
Kate Scott
Digital Marketing Freelancer - I recently completed this course and highly recommend to any leader or designer who needs to get on top of Ethical considerations in AI . The interactive weekly sessions were really well designed to pack a whole lot in and on top of that the cohorts progress , testing , discovering then sharing information added a lot of value .
Chris Slattery
Coach and Executive Leader - Riley is amazing. Innovative mindset, creativity, and forward-thinking approach. Riley is not only at the forefront of technology but also someone you can engage in great discussions with. If you have the opportunity to collaborate with Riley, don't hesitate – it's an experience that you'll find both enriching and rewarding.
Katrin Heveus
Product Director Operational Excellence - I specifically find it useful going through multiple use-cases and challenge the participants to thread different perspectives of Ethical AI. We were also put in difficult situations of having ourselves to decide of what to do. I liked that the training also took approach for handling use-cases in our day-to-day job. I highly recommend!!
Lucia
Competence Center Manager - This course was brilliant. The course had hands-on tools, tips and tricks to use AI effectively while also demonstrating how to use AI responsibly. The interactive sessions helps as you learn from people around the world and from different contexts - all grappling with similar challenges around AI adoption at scale. I highly recommend.
Gowri
Service Design Lead - Riley's understanding of human centred design and deep technical knowledge coupled with brilliant vision, make them the kind of leader most aspire to be. I am incredibly grateful for having the chance to work with Riley - they gave me a confidence in myself that i had lost.
Chi Ryan
National Head of Experience Design and Strategy
Designing for AI requires new skills, methodologies and ethical principles
AI Ethical Principle to Practice
AI Trust Journey Map
Frequently asked questions
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$950
AUD