The 4 Components of a Good Documentation System

Jen Bergren creates educational content using human-centered operations topics to help people succeed in their careers, including a business process documentation course and HubSpot Academy's RevOps Bootcamp. As Head of Operations at Remotish, a HubSpot ops agency, her work included creating plans, processes, and programs such as a knowledge management program, an employee onboarding program, and a referral partner program. She has spoken at operations conferences, on various podcasts, and as a guest professor for the HubSpot RevOps certification. Jen also works as a graduate marketing program evaluator for Western Governors University. Her book, What is RevOps, will be published in late 2025.