Stop Coaching Everyone the Same Way — The Skill/Will Matrix

Hosted by Andrew Morris

Tue, Aug 18, 2026

3:00 PM UTC (45 minutes)

Virtual (Zoom)

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The New Sales Manager Program
Andrew Morris
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What you'll learn

Diagnose Skill Gaps vs. Will Gaps

Diagnose whether a rep's gap is skill or will — a two-minute framework instead of a gut call.

Score a Real Rep, Live

Score one real rep on your own team, live in the session, using the same method taught in Wk 2 of the full NSM program.

Know How to Support Every Rep Type

Know exactly how to support each of the four rep types — what to do differently, starting tomorrow

Why this topic matters

Most managers run one playbook for every rep — more pressure, more check-ins, whether it helps or not. A rep missing quota from a skill gap needs coaching. One with the skill but not using it needs something else entirely. Treating both the same way tells a capable person you don't see what's really going on. The Skill/Will Matrix shows you, in two minutes, which conversation you're actually in.

You'll learn from

Andrew Morris

26yr global sales leader · Coach · AWS & SaaS specialist

Andrew Morris has spent 15 years building and leading sales teams across enterprise SaaS. He cut sales cycles from 11.5 to 7 months at Minit, grew the Splunk EMEA partner business from $15M to $89M, and has led sales organisations of 50+ people. He has coached pre-sales teams across EMEA and advised more than 20 venture-backed startups as a fractional CRO.

Before enterprise software, he was a teacher and a professional rugby player. Coaching is not a skill he learned at work.

He built this programme because the best reps keep getting promoted into management roles with no preparation, and the cost — to the rep, to the team, and to the business — is predictable and preventable.

He teaches what works in the field, not what looks good in a framework.

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