Eric Shumake

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What is it?The Healthcare User Model Matrix (HUMM) is a powerful tool that clarifies and aligns the core users and relationships in a healthcare system. Why is it important?&nbsp;This framework shows the different roles people play in healthcare, what they need, and how best to serve them.&nbsp; What does it accomplish?Mapping the behavioral DNA of your users keeps things aligned when developing and improving healthcare products and services.

The Healthcare User Model Matrix (HUMM)

What is it?The Healthcare User Model Matrix (HUMM) is a powerful tool that clarifies and aligns the core users and relationships in a healthcare system.Why is it important?&nbsp;This framework shows the different roles people play in healthcare, what they need, and how best to serve them.&nbsp;What does it accomplish?Mapping the behavioral DNA of your users keeps things aligned when developing and improving healthcare products and services.

Healthcare User Models


Advance your career in Healthcare UX by building your own AI healthcare app! 


Advance your career in Healthcare UX

20+ years in ethical healthcare UX - Principal Researcher at HXRlabs.com

Transition into UX for Healthcare

UX Designer

Product Manager

Authorization Associate

UI/UX Designer | Human-Centered AI & HCI Researcher | CSE Final Year

UX Researcher 

Product Designer 

UX/UI Designer

Product designer

Information Architect & Product Designer

Myriad Genetics

Johnson & Johnson

Novartis

Omnicom

AliveCor

Students will gain foundational skills and knowledge to specialize in healthcare UX. This course focuses on the specific challenges and requirements of designing for healthcare, including regulations, accessibility, and patient-centered design. Through hands-on learning, students will gain practical experience in research, design, and problem-solving, preparing them to contribute effectively in this field.A key part of the course is building a functional AI-powered healthcare app, using a no-code tool. This project will help students apply their learning in a real-world context and create a strong portfolio piece. By the end of the course, students will have a clear understanding of healthcare UX, a portfolio showcasing their work, and a structured approach to navigating career opportunities in the field.Classes are on Saturdays at 10amPT / 1pmET for 90 minutesNeed support? Scholarships are available for students who demonstrate financial need. Applications are reviewed on a rolling basis: <a target="_blank" rel="noopener noreferrer nofollow" href="https://forms.gle/NnhNhVMUDUJvXg6X6">Scholarship Application</a>

Gain healthcare UX skills - build an AI app -  and job search more confidently!


Your unique healthcare UX value proposition and a career content strategy

Fundamental toolkit for conducting ethical and compliant UX research

Work with a cohort of talented peers and establish lifelong career connections.

Build your own working AI healthcare app to stand out and get hired.

UX Designers &amp; Researchers&nbsp;looking to pivot and specialize in healthcare.

Students &amp; Entry-Level Designers seeking structured support into healthcare UX.

Professionals &amp; Stakeholders from Product Management, Healthcare Providers, Entrepreneurs and more.

Principal Researcher, HXRlabs.com

Pfizer

20+ years in ethical healthcare design - Principal at HXRlabs.com

How we’ll move your product from prototype to patient.

Ongoing expert guidance to help your team navigate UX, HIPAA, and FDA hurdles while scaling your AI solution.

Fractional Healthcare AI Product Advisor

Build Your Healthcare UX Career Playbook in 3 Hours

This is not another overview. You come in with your current situation and leave with a written plan.Healthcare UX operates by rules that take time to learn and longer to navigate without guidance. Where roles actually live, how hiring decisions get made, what clinical and administrative leadership needs to see from you, how to grow when your organization was not built around design - these are specific problems that require specific answers. A generic approach costs you time you do not have to waste.Three hours with the right structure is enough to go from unclear to concrete. Each session builds directly on the one before it.You will leave with three things: a revised positioning statement, a prioritized opportunity map, and a 90-day plan you can execute immediately.The work is structured around your situation, not a hypothetical one. Eric works through each section with the group and you get direct feedback on your specific positioning, your specific targets, and your specific plan.

UX professionals targeting healthcare roles who want a structured path, not generic advice for a specialized environment.

Healthcare professionals moving into UX who need a plan that treats their clinical or career background as an asset.

Healthcare UX practitioners who are stuck at their current level and want a concrete plan to move forward.

Healthcare UX Career Accelerator

Learn how healthcare UX hiring works at every level so you can present yourself to the right people with confidence.

Position yourself for the roles you want

Map where healthcare UX roles live, who is hiring, and how to get in front of them.

Find where the real opportunity is right now

Learn the moves that create visibility and growth inside complex health organizations at any career stage.

Build momentum that moves your career forward

20+ years in healthcare product development: Pfizer, Johnson & Johnson, Novartis

Patients and providers are already telling us what’s broken. Learn to listen in the right places and find the signal.

Identify Healthcare UX Problems with Social Listening

See how fast you can turn user complaints into a working prototype. Spoiler: faster than you think, and actually fun.

Prototype Healthcare Apps Quickly

Walk away with prototype you can show peers, mentors, and hiring managers - a conversation starter for your next move!

Use Your Prototype to Advance in Healthcare UX

Learn Healthcare UX - Lightning Lesson

Walk away with prototype you can show  peers, mentors, and hiring managers - a conversation starter for your next move!

Learn directly from Eric Shumake

Eric Shumake

About Eric

Courses

Transition into UX for Healthcare

Workshops

Healthcare UX Career Accelerator Workshop

Lightning Lessons

Healthcare UX Career Accelerator

Transition into UX for Healthcare

Learn Healthcare UX - Lightning Lesson

Learn Healthcare UX

Transition Into UX for Healthcare

Services

Fractional Healthcare AI Product Advisor

Resources

The Healthcare User Model Matrix (HUMM)

Healthcare User Models