Direct Consulting: Healthcare UX Research, Strategy and Design

For healthcare and healthcare AI teams that need an experienced hand on the product itself. Three ways in, scoped to what you need:

Research: formative and summative usability studies with patients, caregivers or clinicians, run to FDA human factors guidance and your HIPAA constraints. You get the protocol, the sessions, and a findings report your regulatory team will accept, with fixes ranked by patient risk. I have run both kinds on FDA regulated devices and diagnostics, including an AI ECG device at AliveCor.

Strategy: we map who your users are with the Healthcare User Model Matrix, find where patients get confused, get it wrong or quit, and decide what to research first. You leave with a prioritized roadmap and a clear read on the HIPAA and FDA questions that will shape the product before they shape your launch date.

Design: a structured review of your screens and flows against how patients and clinicians behave, hardest on the moments that decide trust: onboarding, consent, results and alerts. You get annotated findings ranked by patient risk, redesigned flows for the places that matter most, and a working session with your team on the why behind each change.

Engagements run from a two week review to a six week study. Use the button below and we'll scope it on a short call.