Influence a Customer-Centric Roadmap Without Owning It

Danielle Tomassini

Ex-Google Director, AI + GTM instructor

Build a system that gets customer asks funded and closes the loop with sales.

Sales, solutions, and CS teams hear what customers need every day. That feedback reaches product as anecdotes and Slack threads, unranked and unsized, often after planning has locked. Product discounts it, sales feels ignored, and nothing gets funded. In many GTM teams, nobody owns this process. PMMs sit closest to both sides and are the natural owner. This course gives you the system to run it every planning cycle.

What you’ll learn

Learn to rank, size, and write the case for customer asks. Own a process nobody owns today, and earn a seat in planning.

  • Write each ask as a problem statement tied to a product area, revenue impact, and evidence, with no solution baked in.

  • Size asks with incomplete data using revenue at stake vs revenue at risk, and state your assumptions so the number holds up.

  • Use AI to cluster and deduplicate a raw pile of asks into clean problem statements, while you keep control of priority.

  • Write the rule for what earns P0 before you rank, so the list holds when someone pushes their own ask to the top.

  • Handle conflicting asks across segments and regions, and decide what to do when sales’ top ask isn’t the company’s top ask.

  • Separate the loudest ask from the biggest revenue ask, and explain the difference to sales leadership.

  • Draft a POV doc for your top ask, using the structure from top tech companies' cross-functional POV papers.

  • Write the executive summary first, in three sentences, as the test of whether your ask is clear enough to fund.

  • See a weak case and a funded case for the same ask side by side, and learn what product leaders weigh before saying yes.

  • Find a PM sponsor or co-author before the doc goes out, and bring them in without giving up control of the ask.

  • Practice defending your case against a peer playing the PM lead, with the questions that tend to kill an ask.

  • Use AI to generate the ten hardest questions a product leader would ask, ranked by how likely each is to sink your case.

  • Build a readout covering what got funded, partially funded, and not funded, with unfunded P0s and remaining gaps.

  • Negotiate a partially funded ask down to what gets built now, without losing the rest.

  • Explain a no to sales without losing their trust or their future input.

  • Map collection, ranking, and the funding case to your company’s planning calendar, so asks land while decisions are still open.

  • Track funded asks against the business metric each quarter, so the next cycle starts with credibility.

  • Know what evidence reopens an unfunded P0 midyear, and when to stop pushing.

Learn directly from Danielle

Danielle Tomassini

Danielle Tomassini

Former Google & Target Exec; AI Instructor; Co-Founder @ Otter Collective

Executive at
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Google
Otter Collective
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Who this course is for

  • PMMs between sales and product
    You hear the asks, you sit closest to product, and nobody on your team owns getting them funded.

  • Product ops
    You run intake and want asks ranked by revenue at stake, with a clear rule for what earns P0.

  • Sales, solutions, and CS leaders
    You send asks to product every quarter and want them funded, or at least a clear answer on why not.

What's included

Danielle Tomassini

Live sessions

Learn directly from Danielle Tomassini in a real-time, interactive format.

Lifetime access

Go back to course content and recordings whenever you need to.

Community of peers

Stay accountable and share insights with like-minded professionals.

Certificate of completion

Share your new skills with your employer or on LinkedIn.

Written feedback from Danielle

Written feedback from Danielle on your ranked ask list and funding case. This is the strongest item on the list, since self-paced content can’t offer it.

Templates & Prompts

Ready-to-use templates and AI prompts for each stage of the system, from ranking asks to reporting back.

Maven Guarantee

Your purchase is backed by the Maven Guarantee.

Course syllabus

3 live sessions • 13 lessons

Week 1

Jan 21—Jan 24

    Jan

    21

    Session 1

    Thu 1/215:30 PM—8:00 PM (UTC)

    Collect and Rank Your Team’s Customer Asks

    5 items

Week 2

Jan 25—Jan 28

    Jan

    26

    Session 2

    Tue 1/265:30 PM—8:00 PM (UTC)

    Jan

    28

    Session 3

    Thu 1/285:30 PM—8:00 PM (UTC)

    Write the Funding Case Product Leadership Can Say Yes To

    4 items

    Close the Loop and Run the System Every Planning Cycle

    4 items

Frequently asked questions

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$1,250

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Jan 21—Jan 28
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