May 2026 Cohort 15

Senior Manager

Michael Cooper

Executives and senior leaders who set strategy, lead teams, and drive organizational outcomes.

Operations professionals who optimize processes and manage day-to-day business functions.

Startup founders building new businesses, from MVP to scale.

How to create documentation to more easily hire, train, and repeat work efficiently to reduce stress and achieve your business growth goals

Operations Educator

Jen Bergren

Human-Centered Operations Leader, putting people and process before tech.

How to Document Your Business Processes

<h3>Why I enrolled</h3>

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    <h3>A breakthrough moment</h3><p class="p2-tall">For me, the biggest aha moment so far has been that creating process documentation is much more attainable than I previously thought.</p><p class="p2-tall"></p><p class="p2-tall">In the past, I viewed documenting business processes as a bit overwhelming because I was looking at complex, multi-stage processes and trying to capture everything in a single document. The concept from the lectures of breaking documentation into smaller processes and linking them together instead of creating one massive document really changed how I think about it.</p><p class="p2-tall"></p><p class="p2-tall"> I've created process documents in the past that ended up being 20+ pages long and, as you can imagine, they were rarely used. They were too cumbersome to navigate and difficult to keep updated.  I also really liked how the sample documentation was much cleaner, with the table of contents linking to each section. It made the document much easier to navigate and find what you were looking for. As well, the use of flowcharts was a good suggestion, as we ended up relying heavily on screenshots to explain processes, which dramatically increased page counts. Seeing how flowcharts can convey the same information more concisely is helpful.</p><p class="p2-tall"></p><p class="p2-tall">I'm also curious to learn more about the tools that can support this work, such as Scribe. One challenge of working in a large, mature organization is that adopting new SaaS tools is usually an enterprise-level decision rather than something an individual can quickly implement and use. I'm interested in learning what options exist and how organizations overcome those barriers.</p><p class="p2-tall"></p><p class="p2-tall">Over the next two weeks, I want to learn how to build a culture around process documentation. It's one thing for me to be the champion and advocate for this work, but I'm curious how you get an entire team to see the value in it and take ownership of keeping it current.</p><p class="p2-tall"></p>

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<h3>What I’ll apply</h3>
<p class="p2-tall">I'm excited to build upon the current model and have better designed process documents that are easier to understand and incorporate more feedback.</p>
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Certificate

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