Free Lesson
The UX of AI Agents: Designing for Trust and Delegation
60 min
Dec 12, 2026 12:00 PM
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What you'll learn
Why Users Want Delegation But Resist Losing Control
Understand the psychological barriers to agent adoption and what it actually takes to overcome them.
Three Design Mechanisms That Build Agent Trust
Learn the framework: legibility (what it's doing), boundaries (what it won't), reversibility (how to undo).
Patterns for Agent UX That's Working Now
See real examples of agent UX done well vs. poorly, plus a framework to evaluate your own designs.
Why this topic matters
The shift from assistive to agentic AI creates a new design challenge: users want the benefits of delegation without losing control. Getting this balance right is what separates agents people use from agents people abandon. This session gives you a practical framework for designing agent experiences that feel safe to delegate to.
