Structuring Feedback For Maximum Impact

The hardest part about feedback conversations is simply starting them. Managers aren't taught the tactics that enable them to open up a direct, caring, action oriented feedback conversation in a way that doesn't spark defensiveness or dread. That changes when you adopt the Headline, Observation, Ask model and you know the 3 core components for a successful transition.

You'll learn from

Katie Ceccarini

Certified Coach, led CS training Yelp, Head of L&D Opendoor, trained 1000s

In the last 20 years, I've managed, trained, and been responsible for the development of thousands of people.

I've seen first hand how critical it is for people managers to balance care, timeliness, and clarity to drive the behavior and performance changes their people deserve and the business needs.

From leading Customer Success training at Yelp, to being Head of Learning & Development at Opendoor, and now as the Founder of Endurance Management Coaching, my speciality is teaching managers how to have difficult conversations.

If you're a people manager, leader, or team lead, this session is for you.

Training Managers At Great Companies: