I'm the co-author of Outside In and a globally recognized customer experience expert. I founded Bodine & Co. in 2014 on the belief that exceptional customer experiences must be built from within — and with a desire to help organizations adopt new ways of working and thinking.

I'm on a mission to help people and organizations (aka groups of people) be more human. I do this by creating spaces for conversations that don't happen elsewhere.

My superpowers include making complex ideas simple, facilitating workshops that make people feel heard, saying the right thing at the right time to refocus a conversation, telling circuitous stories that eventually get to a strong point, displaying extreme curiosity, and making vinaigrettes from scratch.

I'm Assistant Professor of The Practice at Carnegie Mellon University, connecting HCI and Design academia with professional work and vice versa. I was a professional designer for over 20 years, 12+ years of that managing UX teams for everything from robots to Twitter.

I’ve written four books on design, including the best-seller MICROINTERACTIONS. I have a Master’s degree in Design from Carnegie Mellon, and it’s an honor to have been nominated for the National Design Award ten times.