John Gusiff
Free Lesson

Researching a Future That Doesn’t Exist Yet: Agentic Payment

45 min
Dec 2, 2026 11:00 AM

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What you'll learn

Why foresight research is different

Why traditional interviews and AI tools both struggle to predict future customer behavior.

Why synthetic users belong in your toolkit

How they let you explore many possible futures quickly, and where their limits are.

Planning the study

Setting the research goal, choosing your target audience, and building participants to capture different perspectives.

Case study, agentic payments and trust

What people will let an AI agent do with their money, and what makes them take it back.

Your turn and Q&A

Write one scenario that reveals where adoption could break in your own market. Followed by Q&A.

Why this topic matters

AI agents are starting to buy, pay, and negotiate for people, and categories like this form before anyone can describe their own future behavior. Interviews capture the past. AI tools repeat the trend reports. Synthetic user research lets you test how different customers respond to futures that haven’t happened yet, quickly and cheaply, then validate only the findings that matter.

You'll learn from

John Gusiff

John Gusiff

Managing Partner at Customer Centric Solutions LLC

Consulted at:
Porch
Ecobee
lululemon
TransAlta
Honda
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