I'm a startup operator with 18+ years of experience leading customer operations and scaling teams in complex, high-growth environments.

At Monzo, I led a team of over 1,200 people during one of the fastest growth phases in UK fintech. Since then, I've partnered with founders, scale-ups, and investors to tackle complex operational and leadership challenges, often at moments of rapid change.

I bring the strategic mindset of an executive and the hands-on approach of a super IC - the person you call when a process is broken, a team needs turning around, or execution is slipping.

Today, I work closely with leadership teams to redesign how work gets done in an AI-enabled environment - combining operational rigour with hands-on implementation to drive measurable impact. I also run small, practical programs for operators navigating this shift.