Complexity Doesn't Care About Your KPIs

Susan Basterfield is a systems transformation partner who works with leaders ready to use their power differently, even when they don't yet know what the new way looks like. Her 35+ years of experience across multinationals, startups, and education inform her work supporting long-term organizational and cultural change.

As a partner at Greaterthan, COO of Verse Communications, and Executive Director at Generous Ventures, Susan stands shoulder-to-shoulder with leaders as they rethink assumptions, activate agency, and build conditions for new ways of working to emerge. A co-author of Lead Together and Better Work Together, she brings a deep belief in collective capability: that transformation becomes possible when awareness grows and power becomes shared.

Stefan Morales is a facilitator and organizational designer who helps leaders and teams decide together in complex, fast-moving situations. Over 15+ years, through Working Together and with Greaterthan and Open Civics, he has worked with global NGOs, civic institutions and emerging networks on culture change, shared decision-making and adaptive strategy. Before that he was a public-sector strategist managing growth, policy and executive operations.

His work blends systems awareness, participatory leadership and trauma-informed facilitation, so teams can see clearly and keep moving as conditions shift. He co-teaches Leadership in Chaos and Complexity with Susan Basterfield, and he runs these short sessions so leaders can try a structure on their own situation first.