Coach Your Team to Own the Call, Not Default to AI
Irena Palamani Xhurxhi
Applied AI leader at Walmart, ex-Amazon
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Your team agrees with AI too easily. Teach them to own the call.
Your team now uses AI for many of its decisions: forecasts, priorities, which vendor to pick, how to answer a customer. The work looks good, and that’s the problem. AI rarely gives you an answer that is obviously wrong. It gives you a confident, well-written one, and you agree with it.
This happens to smart, experienced people. In a 2026 Wharton study, when the AI gave a wrong answer, people made more mistakes than people who had no AI at all, and they felt more sure of themselves. In a study by Anthropic, experts went with the AI’s suggestion 86% of the time, even though that suggestion had been picked by a coin flip.
It happened to me too. I gave my manager a memo that AI helped me write. It read beautifully. After a few questions, I couldn’t explain my own main point. My name was on it, but the thinking wasn’t mine.
This workshop is not a lecture. You’ll test your own judgment live, in the AI tool you already use, with a simple method: Pen, Red Pen, Signature. Whoever writes the first draft, you or AI, the other one checks it, and you always sign off. You’ll leave with AI set up to challenge you instead of agreeing, and a one-page kit your team can use on Monday.
What you’ll learn
Use AI on every decision and still own the call: spot when you agree too easily, and help your team do the same.
Sort your team’s AI tasks by how costly a mistake is and how easy it is to check.
Leave with a clear rule for when AI drafts and when people
Find the problem in an AI sales forecast where every number is correct but the conclusion isn’t.
Leave with 5 questions to check any AI analysis.
Test whether your AI tool just agrees with whoever asks.
Then set it up to push back, in Claude, ChatGPT, Gemini or Copilot.
Explain a decision to a partner with no notes, the way your boss would ask.
Leave with a 5-minute drill to run in team meetings.
Read three sample AI chats and spot who really owned the decision.
Write the 1:1 questions that check thinking, not effort.
Leave with a one-page team kit and a ready-to-run version of the live experiment, so your team can test its own judgment.
Workshop agenda
1. Why we agree with AI too easily
What the lightning lesson experiment showed, what the research says, and the Pen, Red Pen, Signature method in plain terms.
2. Pen: decide who writes the first draft
Sort common AI tasks, and your own team’s, by how costly a mistake is and how easy it is to check. Set a rule for when AI drafts and when people do.
3. Red Pen: check AI’s work, and get AI to check yours
Find the problem in a convincing AI sales forecast. Then test whether your AI tool just agrees with you, and set it up to push back.
4. Signature: defend your call
Explain a decision with no screen and no notes, the way your boss would ask. Practice the drill you’ll run with your team.
5. Bring it to your team
Read sample AI chats, spot who owned the decision, write your 1:1 questions, and leave with a one-page team kit for Monday.
Optional Q&A
30 minutes, after the workshop
Learn directly from Irena
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Irena Palamani Xhurxhi
Applied AI leader @ Walmart, ex-Amazon | Economist (PhD) | Founder, HCI
Who this workshop is for
Managers whose teams use AI every day. The work looks good, but you can’t always tell if the thinking behind it is theirs.
Senior professionals who review others’ work or present to leaders, and want to defend every AI-assisted call, with or without the screen.
Leaders setting how their teams use AI, who want a shared standard managers can roll out. Not an AI ban, and not a new tool.
Prerequisites
You use AI at work, at least weekly
This workshop is about how you already use AI for real decisions. If you’re new to AI, start with a beginner course.
Your AI tool open and ready
I’ll demo in Claude. You can follow along in Claude, ChatGPT, Gemini or Copilot, or even a locked-down company version.
You make or review decisions at work
The cases ask you to make, check or defend a call. You’ll gain the most if you sign off on work or bring ideas to leaders.
What's included
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Live sessions
Learn directly from Irena Palamani Xhurxhi in a real-time, interactive format.
Lifetime access
Go back to course content and recordings whenever you need to.
Community of peers
Stay accountable and share insights with like-minded professionals.
Certificate of completion
Share your new skills with your employer or on LinkedIn.
Live, hands-on session
Three hours of live practice in your own AI tool, not a lecture. Every exercise has a solo version you can do from the recording.
Optional live Q&A
Stay for 30 more minutes to ask about your own team, tools or decisions.
One-page team kit
Your team’s rule for when AI drafts, 5 questions to check any AI analysis, 1:1 review questions, and the “defend it” drill. Ready to share on Monday.
Critic setup guide
Step-by-step instructions to set up Claude, ChatGPT, Gemini or Copilot to challenge your work instead of agreeing with it.
Run the experiment with your team
The live experiment from the lesson, ready to run with your own team: form, memos, live results dashboard and a one-page guide.
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