Coaching, Consulting, Manager/Leader or IC advise (2 hrs)

My coaching is practical. We work on a team dilemma, UX maturity issue or the product/service, journey map, research plan or stakeholder problem in front of you right now, not on theory. I draw on 25+ years of service design practice in government and industry to help you make calls you can defend. Discounted packages available for multiple sessions.

I advise and challenge; you decide. Here is what that means in practice.

What you can expect from me

• Direct, specific feedback: what I would change and why.

• Questions before answers when you are better placed to work it out. You know your organisation better than I do.

• Methods, templates and examples from my own practice where they help.

• Honesty about trade-offs. There is rarely one right answer, and I will say when there is not.