Christina Garnett

Q2 2026

Christina Garnett brings the voice of the customer front and center. This class dives into how to build brand trust, earn advocacy, and grow a community that rallies around your mission.

Goldcast Mindshare Masterclass: Transforming Customer-Brand Relationships
 

Human By Design: Using AI Without Breaking Trust

Chief Customer Officer and Author of Transforming Customer-Brand Relationships

Learn which work AI should handle and where automation damages trust instead of improving experience.

Task vs relationship automation

Understand where customers interpret effort, respect, and presence and how AI can unintentionally erase them.

Where care signals live

See how over-optimization, instant replies, and silence create distance even when outcomes look better.

Why speed can erode trust

Identify the CX, support, and community moments where AI should never replace human judgment.

Moments that must stay human

Use AI to strengthen teams and systems without letting it become the face of the relationship.

Design AI as support, not replacement

Trust Is the Strategy

Chief Customer Officer at neuemotion (ex-HubSpot, ICUC, SBDC)

You'll learn why most trust failures don't show up in NPS, CSAT, or churn until it's too late.

Why trust breaks before the metrics move

You'll walk away with a clear mental model as to why scale accelerates output and relationships compound value.

The difference between scaling and compounding

You'll learn how to recognize trust-bearing work and why removing humans from the wrong moments creates long-term risk.

Where automation quietly erodes trust

You'll see how trust operates at two levels simultaneously: internal infrastructure and external advantage.

Learn directly from Christina Garnett

Christina Garnett

Lightning Lessons

Human By Design: Using AI Without Breaking Trust

Trust Is the Strategy

Resources

Goldcast Mindshare Masterclass: Transforming Customer-Brand Relationships