Christina Garnett

Trust Is the Strategy

HubSpot

Freshworks Inc

HeyOrca

Icuc

Virginia SBDC

Chief Customer Officer at neuemotion (ex-HubSpot, ICUC, SBDC)

You'll learn why most trust failures don't show up in NPS, CSAT, or churn until it's too late.

Why trust breaks before the metrics move

You'll walk away with a clear mental model as to why scale accelerates output and relationships compound value.

The difference between scaling and compounding

You'll learn how to recognize trust-bearing work and why removing humans from the wrong moments creates long-term risk.

Where automation quietly erodes trust

You'll see how trust operates at two levels simultaneously: internal infrastructure and external advantage.

How trust becomes strategy (not sentiment)

A transformative course for designers creating the new architecture of human-AI relationships in an era where trust determines adoption. 

Veteran Design Leader & AI Coach

Epidemic Sound

CSIRO

Telstra

Amazon

Atlassian

Riley Coleman

Human-Centred Design Leader & AI Adoption Strategist

Oct-Nov

February 2026

Observe someone interacting with an AI system and you'll notice that moment - understated yet profound - when they hesitate before accepting a recommendation. This PAUSE represents the most valuable element in human-AI interaction: a trust assessment occurring in real time. The New Design DisciplineWe stand at an inflection point in design. For decades, we've created static interfaces navigated in predictable patterns. AI fundamentally disrupts this paradigm. We're no longer designing experiences to be consumed but collaborations to be nurtured - a relationship between two different forms of intelligence that learn and adapt with every experience.The quality of this collaboration depends entirely on TRUST.Without it, people restrict their engagement and maintain a vigilance that prevents true partnership. This evolution demands a fundamental re-conception of what design means when interfaces become relationships and experiences become collaborations. Designers need to learn to adapt their skills and ways of working to be AI-enhanced, at the same time, their customers need them to learn to design AI they can trust.

Designing Systems People Trust

1. Understanding Collaboration Architecture

2. Crafting Trust Through Design

3. Evolving with Intelligence

Enhanced Work Practices - More productive & better outcomes

UX / Product / Service DesignersMove beyond interfaces to design meaningful collaboration between humans and AI based on trust.

DesignOps &amp; ResearchOps Develop frameworks that reveal the invisible qualities of trust &amp; transform how teams evaluate collaborative systems

Product Managers / LeadersDrive adoption &amp; retention by creating AI systems that users trust and want to use.

Your continued career growth depends on changing how you work from what brought you success early in your career. 

Executive Coach, former Google leader

Google

Bain & Company

Instacart

Rubrik

Snowflake

Eric Nehrlich 

ex-Google Chief of Staff, Executive Coach, Author of You Have A Choice

January 2025 Cohort

January 2026 Cohort

Early in your career:-- You are rewarded for working harder and independently solving problems.-- You earn more credibility by knowing more and demonstrating domain expertise.-- You get more scope (and promoted!) by taking on more with a “can-do” attitude. But your career will plateau unless you learn to:-- Build and lead teams and systems to solve problems rather than do the work yourself.-- Collaborate with other leaders to manage trade-offs across different domains.-- Deliver results through others by mobilizing and coordinating people across different functions and perspectives.This course is for you if you feel stuck in your job or career. Perhaps you are a senior individual contributor or a front-line manager who keeps getting passed over for the next promotion with feedback about being more strategic, or having more presence or influence. Or perhaps you have earned more scope but are drowning under the work, seeing no way to get it all done.

The next level of your career requires embracing new mindsets and skills.

Scale your leadership to create greater team and company impact

Increase your confidence and executive presence.

Greater influence across the leadership team. 

How to deliver on complex projects without control

Handle difficult conversations and political situations

A path for continued career growth without working unsustainable hours.

This course is for those who have grown through their early career, and want to grow their impact beyond what they can do as an individual.

10+ years of career experience

You're a senior IC or front-line manager wondering what you have to do differently to get to the executive level.

Your performance feedback no longer celebrates your expertise and effort, and instead focuses more on strategy, influence, and presence.

You are working harder and longer but falling further behind. Doing more isn't sustainable so you need to find a new way to get things done.

The Leadership Crisis No One Talks AboutIt's 2:47 AM and you're staring at the retention dashboard. Again. Your "AI-enhanced" feature launched to fanfare three months ago... great press, executive excitement, promising initial adoption. Now you're watching 73% of users abandon it after the first session. Tomorrow's executive product meeting is focused on exactly this: the design problem causing the retention cliff. You need to present research findings and lead a strategy discussion that could reshape your entire approach to AI. This isn't just about fixing a feature, it's about defining what AI design leadership looks like. Why This Moment MattersYour credibility was built on predictable delivery. For years, you shipped experiences that worked consistently. Now you're pioneering something entirely new, and that positions you to lead the industry standard. The paradigm has fundamentally shifted: Traditional UX Design:- Deterministic systems with predictable, consistent experiences- One-way interaction where users experience a fixed interface- Success measured by users completing intended paths AI Systems:- Non-deterministic learning systems where every interaction changes future behaviour- Bi-directional adaptation where both human and AI evolve through each encounter- Success measured by the quality of the evolving relationship﻿ 54% of people don't trust AI systems despite 61% of respondents using them daily. (University of Melbourne and KPMG, 2025) That retention cliff isn't a failure; it's feedback. Users sense the mismatch between predictable tools and learning entities. You're uniquely positioned to solve what no one else has figured out yet. The OpportunityThe leaders who master relationship design first won't just solve their retention problems; they'll become the case study everyone else studies.This is your chance to define what trustworthy AI design looks like, rather than follow standards someone else sets. A Leadership Transformation in Three MovementsThis intensive journey rebuilds your leadership approach for the relationship design era: 1. Leading Through UncertaintyHow to guide teams building systems that learn and adaptCommunicating AI value to executives without overpromisingMaking decisions about technologies you're still mastering 2. Building Trust-First TeamsEstablishing design processes for non-deterministic systemsCreating quality standards for evolving AI relationshipsDeveloping team capabilities in trust signal design 3. Scaling Relationship DesignImplementing frameworks that work across your entire organisationMeasuring success in dynamic, learning systemsBuilding competitive advantage through trustworthy AI ﻿For Design Leaders Under PressureDesigned for leaders who must deliver AI transformation while maintaining team confidence and executive credibility—who recognise that relationship design isn't just a new methodology, it's the fundamental shift that determines whether your organisation leads or follows. Whether you're currently:A UX Design Leader orchestrating team transformationA UX Research Leader scaling insights through AIA Strategic Design Leader defining AI-enhanced experiencesWhat unites our participants is their recognition that leading AI adoption requires something more nuanced than traditional management approaches. The Essential Leadership Outcomes You emerge with:Frameworks to guide teams building learning systems you can't fully predictLanguage to communicate AI value without technical BS to executivesProcesses that maintain quality while embracing non-deterministic outputsMetrics that prove relationship design delivers measurable business impactA network of leaders defining the standards everyone else will follow Most importantly, you join a community of leaders pioneering this emerging discipline; professionals who understand that the most valuable AI systems won't be those with impressive technical specifications, but those designed with profound understanding of human trust dynamics. A Limited ExperienceLimited to fifteen participants per cohortFocused on meaningful exchange and personal attentionA deliberate practice developed through engagement with fellow leaders "The leaders who recognise this shift first won't just survive the transition—they'll define what relationship design looks like for everyone else." ** This course can you considered as an Add-On to the Human-Centred AI : Building AI Systems People can Trust. https://maven.com/ai-flywheel/human-centred-ai

Lead with Trustworthy AI: Design, Innovate & Inspire

Course syllabus

Weekly LIve Ethics Lesson 90 minute sessions where we unpack 1 ethical principle in depth and have peer to peer conversation.

Thursdays - Live Workshops

You'll be given<ul><li>&lt; 60 min of e-learning modules per week</li><li>practical exercises</li><li>micro-habits to apply learnings directly to your AI use in your daily work</li></ul>

Self paced learning 

You have access to BONUS lessons to build your personal AI literacy - this optional session is a group coaching opportunity for any questions or challenges you have using AI for your own work.

Optional - AI Help Office Hours

Course schedule

UX &amp; Design Directors : Balancing executive AI demands with your team's creative integrity and fear of replacement.

UX Research Leaders : Scaling research with AI whilst preserving methodological rigour and meaningful human insights.

Service Design Leader : Reimagining end-to-end experiences with Human+AI interactions whilst maintaining human agency and trust.

Who is this course for

What you’ll get out of this course

You'll leave being able balance innovation with user trust, giving you confidence to lead AI initiatives that executives support.

1. Strategic AI Roadmap for Design Teams

Master proven design patterns that increase user trust in AI features by 30%. You'll learn exactly where transparency, human oversight, and error correction mechanisms create measurable improvements in adoption and retention.

2. Trust-Building Design Patterns 

Transform your designers from AI-overwhelmed to AI-empowered with frameworks that show exactly where AI enhances rather than threatens creativity. You'll restructure workflows that boost productivity whilst preserving your team's unique human value.

3. Team Transformation to AI-Enhanced Operations

Establish yourself as your organisation's trusted authority on Trustworthy AI design. You'll master the language, metrics and case studies that convince skeptical stakeholders, positioning you as the strategic bridge between technology and human experience.

4. Leadership Positioning Strategy

The live weekly sessions we unpack 1 ethical principle using a real world case study of an AI implementation that went wrong. Having peer-to-peer discussions and practice applying the ethical principle to a new case study. Allowing you to practice applying in safe space.

5. Real-World Implementation of AI Ethical Principles

Design leaders are under pressure -  expected to adopt AI, guide teams through change, protect creativity, and build trust at scale.

Nov 

Confidently lead with clarity in increasingly uncertain times.

Transformational Leadership Partner

Enspiral

Consensys

Susan Basterfield

Partner to leaders transforming how power, teams, and systems work

Decision-Making in Complexity

Stefan Morales

Leadership strategist with +15 years helping teams navigate uncertainty.

Cohort 1

This isn’t leadership theory - it’s a rewiring.You’ll learn how to stay clear, composed, and creative when everything around you is shifting.Over three focused weeks, you’ll explore what great leaders do when there are no easy answers - how they think, decide, and move with others when the stakes are high and the path isn’t clear.You’ll walk away with:A sharper way to see what’s really happening beneath the noise.Simple moves that turn confusion into momentum.A calmer, steadier center - no matter what’s unfolding.A network of peers who lead with courage instead of control.This is about learning to thrive where others freeze - to become the kind of leader people trust when things get uncertain.

Make clear decisions in uncertain conditions

Build strategies that stay useful as conditions change

Guide groups to decisions they can commit to

Create containers for coordinated experimentation

Spot early signals so you can intervene before issues escalate

Lead from a steady center that builds trust and follow-through

Leaders in motion guiding your teams through rapid growth, transformation or constriction while the ground keeps shifting.

Leaders in corporate, nonprofit, or public sectors facing external pressures that shape decisions and resources, requiring adaptive change.

Experienced leaders evolving their presence moving from control and certainty to calm, adaptive confidence.