Workshop

Fixing the EdTech Ghost Town

Arnitha Webb

AI Adoption & Change Management Advisor

The contract is signed. The platform is live. Where are the users?

Your team delivered the rollout. Educators have access, but meaningful use is low. Another webinar may not fix it—and the next account review is approaching.

This live, four-hour workshop is for EdTech customer success, implementation, and customer education teams serving K–12 institutions. Diagnose why adoption stalls and build a focused response.

Work through a realistic fictional deployment and develop an editable Account Adoption Playbook: a friction diagnosis, prioritized intervention, stakeholder responsibilities, and a 30-day action plan with a 90-day review horizon. Distinguish access, product, workflow, and learning barriers before deciding what to change.

Planned debut: Q2 2027. Join the interest list through Get course updates to receive the date and enrollment announcement. No payment or commitment is required to join. Private remote team sessions will be available separately.

What you’ll learn

Diagnose a low-adoption EdTech deployment and build a focused intervention plan with clear owners, practical support, and useful measures.

  • Use fictional tickets, feedback, and usage evidence to distinguish access, product, workflow, and learning barriers.

  • Prioritize one intervention, assign owners, and build a 30-day action plan with a 90-day review horizon.

  • Choose task-based training, support, and measures of meaningful use that fit the diagnosed problem.

Workshop agenda

  • Diagnose the deployment

    Analyze a fictional K–12 deployment using support tickets, feedback, and usage evidence. Separate access, product, workflow, and learning barriers.

  • Choose an intervention and align the team

    Prioritize one response, clarify vendor and institution responsibilities, and design task-based learning or support that fits the diagnosed barrier.

  • Build the action plan and measure meaningful use

    Complete the Account Adoption Playbook: owners, a 30-day action plan, useful performance measures, and a 90-day review horizon. Includes integration and Q&A within the four-hour workshop.

Learn directly from Arnitha

Arnitha Webb

Arnitha Webb

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M.S. Education, Pace | NYC Teaching Fellow | 20+ years in adult L&D & technology

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Who this workshop is for

  • EdTech customer success and implementation teams serving K–12 institutions, responsible for turning deployed platforms into meaningful use.

  • Customer education and enablement leads improving training, user support, and stakeholder handoffs for low-adoption deployments.

What's included

Lifetime access

Go back to course content and recordings whenever you need to.

Community of peers

Stay accountable and share insights with like-minded professionals.

Certificate of completion

Share your new skills with your employer or on LinkedIn.

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Frequently asked questions

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Reimbursement

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Everything L&D needs: email template, receipts, and certificate of completion.

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Private cohort

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A dedicated cohort with a custom schedule and curriculum, tailored to your team.

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