Workshop

AI Adoption for Law Firms: Equip Your Training & Support Teams

Arnitha Webb

AI Adoption & Change Management Advisor

Your AI rollout is underway. Build the training and support it needs.

Your firm has approved AI tools, provisioned access, and delivered training. Yet staff still say: ‘It doesn’t work for me.’ What needs to change?

In this live, four-hour workshop, improve an AI implementation already underway. Diagnose adoption problems, coordinate stakeholder decisions, and build task-based training and support around a realistic fictional law-firm case.

You will actively complete an editable AI Adoption Implementation Playbook: task assessment, diagnostic register, stakeholder map, training blueprint, performance check, knowledge article, and a measurable 30-day improvement plan. Reuse the templates at your firm.

Attend individually or with colleagues across Project Management, Training, Knowledge Management, Security/Governance, IT/Help Desk, and practice leadership. Compare perspectives and leave with clear owners and handoffs. No proprietary software access or confidential firm information is required.

January 14, 2027 12–4 pm Eastern / 9 am–1 pm Pacific | $599 per person. Q&A is included. Private customized sessions are available separately.

What you’ll learn

Diagnose stalled AI adoption and build a coordinated, measurable improvement plan with reusable training and support resources.

  • Explain relevant AI capabilities, limitations, information requirements, and human review responsibilities.

  • Complete a task-readiness assessment with evidence, review criteria, and a proceed, restrict, or hold decision.

  • Distinguish technical, training, workflow, policy, communication, and support problems.

  • Analyze fictional tickets, feedback, and usage data to build an evidence-based diagnostic and action register.

  • Establish stakeholder responsibilities, decision rights, dependencies, handoffs, and escalation procedures.

  • Resolve a rollout conflict and document a decision and escalation map with named owners and readiness gates.

  • Translate an approved AI capability into task-based instruction, performance checks, and reusable help desk guidance.

  • Create a 20-minute practice-specific training blueprint, a performance check, and a companion knowledge article.

  • Establish a 30-day action plan, ownership, decision gates, adoption indicators, feedback loops, and improvement actions.

  • Build a measurable improvement plan and scorecard, then revise rollout decisions when new pilot evidence emerges.

Workshop agenda

  • Understand the AI Before You Support It

    Assess capabilities, sources, permissions, limitations, and human review. Activity: evaluate a fictional legal task. Output: AI Task-Readiness Assessment with a justified proceed, restrict, or hold decision.

  • Diagnose the Real Adoption Problem

    Separate technical, training, workflow, policy, communication, and support causes. Activity: analyze tickets, feedback, and usage data. Output: Adoption Diagnostic and Action Register.

  • Bring Stakeholders Into One Implementation Process

    Clarify decision rights, dependencies, handoffs, and readiness gates. Activity: resolve a stakeholder conflict. Output: Cross-Functional Decision and Escalation Map.

  • Build Training That Works and Support That Can Respond

    Design task-based instruction and safe support. Activity: build a 20-minute practice-specific lesson and help desk guidance. Outputs: Training Blueprint, Performance Check, and Knowledge Article.

  • Build a 30-Day Adoption and Improvement Plan

    Set ownership, decision gates, indicators, and feedback loops. Activity: integrate prior work and respond to new pilot evidence. Outputs: 30-Day Adoption Plan and Measurement Scorecard.

  • Integration, commitments, and Q&A

    Validate and record owned actions, and resolve questions. All five modules and Q&A fit within one 240-minute workshop.

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Arnitha Webb

Arnitha Webb

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Who this workshop is for

  • Project Managers and Training/L&D teams improving an AI rollout already underway through shared decisions and task-based learning.

  • KM, Security/AI Governance, IT and Help Desk teams coordinating source quality, information boundaries, escalation, and useful support.

  • Practice leaders and end-user champions improving task performance. Attend individually or with cross-functional colleagues.

What's included

Lifetime access

Go back to course content and recordings whenever you need to.

Community of peers

Stay accountable and share insights with like-minded professionals.

Certificate of completion

Share your new skills with your employer or on LinkedIn.

Editable AI Adoption Implementation Playbook

Actively complete eight reusable tools: task assessment, diagnostic, decision map, training builder, help desk/knowledge builder, 30-day planner, scorecard, and revision log. Includes completed fictional examples and editable working pages.

Evolving law-firm case and practical activities

Work through fictional support tickets, usage data, stakeholder conflicts, source and permission concerns, and new pilot evidence. Build usable training and support resources, check your work against assessment criteria, and consult a completed playbook example.

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Everything L&D needs: email template, receipts, and certificate of completion.

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